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8 / 10 Guest Rating

Hotel Santa Cruz

Avenida Presidente Juarez , Mexico City, mx

Hotel Santa Cruz - main view

About the Property

Convenient Amenities
Hotel Santa Cruz offers a range of convenient amenities including a restaurant, free parking, and a bar for guests to unwind.

Comfortable Rooms
Each room at the hotel is equipped with a desk, flat-screen TV, private bathroom, and cozy bedding ensuring a comfortable stay for every guest.

Business-Friendly
Featuring a business center and vending machines with snacks, Hotel Santa Cruz caters to both leisure and business travelers alike, making it an ideal choice for your stay in Mexico City.

To book your stay at Hotel Santa Cruz and experience these exceptional amenities, simply make a reservation today!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Grocery deliveries

Important Information

Check-in & Out

Check-in
Check-out01:00 PM

Property Notes

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent126 verified reviews
AI Summary

Guests highly rate the limpieza and frequently praise the instalaciones.

Categories

Cleanliness8.3
Service7.3
Location8.8
Room Quality7.3
Amenities8.3
Value for Money8.3
Food and Beverage7.3
Overall Experience8.3

Select topics to read reviews

R
RhylancaCA
Verified booking
solo_traveller
Standard Room
Stayed in Apr 1, 2026

"Not good, staff stopped responding."

1.0

Nothing

Property stopped responding before check-in. I was unable to visit this property. I contacted Booking.com and they said the host was not responding either. Lost my deposit.

Helpful?
H
HarriermxmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 29, 2026

"Hotel sin definición de politicas"

1.0

La ubicación

Que no tienen adecuadamente la información de sus políticas de limitaciones y clasificación solo adultos, es la primer vez que me niegan hacer check in por ir con mi sobrino, aún cuando notifique en la app que acudíamos un menor y un adulto, pese a que la app tiene toda mi información.

Helpful?
G
GuillermomxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2026

"Excellent"

8.0

Limpieza excelente. Buen espacio. Buena ubicación.

Ni hay buena recepción de internet No hay café en el lobby No hay servicio de restaurante de noche Y falta algo de mantenimiento en el baño

Helpful?
R
RodríguezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2026

"Exceptional"

10.0
Helpful?
R
rodriguezmxMX
Verified booking
couple
Standard Room
Stayed in Mar 25, 2026

"No regreso"

2.0

La atencio de las recepcionista muy mal, contestaban muy golpiado y con enfado. La regadera no sirve tiene mucho sarro por lo tanto No salia agua caliente y muy poquita fria.

Helpful?
L
LuismxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 24, 2026

"Good"

3.0
Helpful?
E
Edy MerlomxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 24, 2026

"No ir"

1.0

Nome gusto nada

La habitación en general en pesimas condiciones

Helpful?
E
Evelin ArlethmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 22, 2026

"Exceptional"

9.0

Que el lugar estaba limpio tiene muy buena calidad precio

Que no haya mucho personal aveces se satura

Helpful?
L
LopezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 18, 2026

"Good"

2.0

Ubicación

Tiene una barra pero no se puede comer por qué las sillas quedan hasta abajo Para pedir unas plancha tuve que dejar depósito Para pedir un desayuno a la habitación tenía que bajar hasta recepción para primero pagar En el estacionamiento hay elevador pero no hay nadie atendiendo y no funciona, así que tuve que cargar todas mis maletas y subiendo las escaleras

Helpful?
J
Joao marcosmxMX
Verified booking
couple
Standard Room
Stayed in Mar 9, 2026

"Very Good"

7.0

Todo bien, y aceptable

Helpful?