Hotel Santa Maria

the location and the view was nice.

the facilites were catastrophic. I was on the 1st floor dormitory. bathroom had 2 showers, one of which the drain was blocked. it had 2 sinks, one the Dr was blocked, the other didn't have water. there's 2 toilets, 1 of which doesn't flush. I saw a cockroach in the restaurant area. in front of the hotel there was a cockroach cemetery. the beds were OK but there is no plugs accessible by the bunk beds. I booked for 5 nights, one of which there were 2 people that arrived at 7/8pm, left their luggae then came back at 11pm and were making noise unpacking, changing, talking, etc. and had their lights on until 3am. after which the bed lights were on until the morning because they're "afraid of the dark". I complained to the reception but being reimbursed for rhat 1 night of no sleep would've been a better way to deal with the situation.

Good breakfast. Very friendly and efficient/professional staff.

Very close to the airport but surrounded by greenery. Rooms are simple but very clean. Good spaghetti with tomato sauce at the restaurant. Staff very kind. They have swimmingpool and tennis court.

Nothing to highlight.

Although past usual closing time, staff still prepared a meal for us when, due to airline delay, we arrived at 10.10 pm. Spacious room. Easy access to swimming pool. Out of town location but easy access to roads to other parts of the island.

It had a slightly empty feel to it.

The staff!

Everything was great. TV wasn't a smart TV, and was super tiny, but we didn't need it really as we had out laptop.

Quite basic, but a decent hotel. Not much competition so they get away with being a bit less than you might expect for the price. What was good: - clean and decent sized rooms - mini fridge in the room - decent AC - good sized pool and large grass area and grounds - staff are nice - great spread of options for breakfast - patio doors into small individual terrace on every room

You need a car - it’s out of the way so you need a car to get anywhere, very few taxi’s about and not other public transport options. Rent a car is the best thing to do and only way to explore the island. (Book in advance - car rental in the Azores is expensive). There are a few things that would really make this place much better. It’s ok - but could easily be made some much better. - shade / umbrellas by the pool area. It’s baking hot and no shade! - a kettle in the room … fridge but no way make hot drinks etc. - some patio chairs or something to sit on on the terrace outside room … a couple of plastic / outdoor chairs for each room would be enough. Currently, it’s just empty terraces and nowhere outside to sit except a few loungers by pool, one hammock and a couple of crates! - towel rail or somewhere to hang things on terrace to dry

Breakfast was very good and the staff were very accommodating and attentive