Muong Thanh Luxury Ha Long Centre II

We stayed here for one night prior to a Halong Bay Cruise. The rooms are large - we had a two bedroom suite for our family and the rooms were big and the bathrooms good as well. The sound proofing was pretty good as there was music outside a lot of the evening and it didn't bother us too much.

The hotel was really reasonably priced but it is very dated. The rooms are large but just tired and a bit old. The breakfast was a very poor spread. The gym is basic, only a few machines and very old. It just needs a revamp / bit of money spent on it to bring it back to life.

The outside pool was good however there were cigarettes on the floor , not enough pool lounges and the pool was only good after 12pm when it was quieter

The lifts took 30 Minutes to get anywhere in the hotel. The other guests weee pushing and shoving us. Our room was grubby the floor needed a vacuum the windows you could not see out of for all the handprints. If your not Chinese do not stay here

Too crowded so the service is not expectation. Room is small for family

The staff really needs better training to be professional, and the checkout process and the elevator are awful.

It’s nice and big and has lots of things

On checkout day, they inspected the room and claimed I had taken a bathrobe that was never there since my check-in. They held me up for quite a while, checking with other departments and wanting to charge me for something I didn’t take. Additionally, the hotel was very crowded, and I had to wait a long time for the elevator—there are only four, and they were always full, which is not enough for such a large building.

Staff was not friendly and specially cleaning staffs was displaying rude attitude. When we requested to clean the room, it wasn't cleaned properly , only the towel was changed. Too much crowded hotel, The ambiance in the hotel did not much feel like luxury or value for the money.

Sound isolation is poor.