The Port of Prescott Boutique Hotel

Arrived at hotel, completely locked. No previous informmation was given about the hotel not being manned. I booked it cause it was the only '5 star' hotel in that area, and when I got there it was no more than a glorified airbnb. I was locked outside for 30 minutes trying to get hold of staff, noone was working there, and I had to PAY 100 DOLLARS in order to get a code sent to open the door. It's 2 days later and I still have not been refunded that 100 dollars despite them saying it's on hold until you leave. The rooms were dirty and I have photo evidence, and there is NO way this is a 5 star, they are misrepresenting the ratings and I want my money back. They do not have ANY 5 star amenities and they're 3 star at best, and they are an AirBNB setup, not even a real hotel, there's no front of house staff, room service, nothing.

No staff, had to pay to get entracne on top of the booking fee, all of which was NOT mentioned before booking, so it's very decietful, Had I known, I wouldn't have booked. Staff was super rude and condescending on the phone. I had been driving for 5 hours and the lady on phone said "if you don't like the door policy I'll just cancel you're room and you can go somewhere else". Unreal rudeness. Photos show uncleaned bathroom surfaces, and the blankets were not washed, loads of white stuff on the main blanket so had to throw it off. At eye level of the bed was a nasty brioom haning full of dust and nastyness. Not really good for a 5 star hotel to put a dirty broom in the room? What is all that about?!?!?

Awesome

Nothing

The location was great with so much to see and do. The actual space was beautiful and thoughtfully prepared for our stay.

We had such a wonderful stay at The Port of Prescott! The room was spotless and beautifully maintained — everything felt so fresh and clean. The location couldn’t be better, right in the heart of downtown. We loved being able to walk to dinner and enjoy cocktails without ever needing to drive. Perfect spot for a getaway — highly recommend!

Beautifully appointed room with many extras like ear plugs and mints. Absolutely gorgeous and ideal location, all the restaurants and river just steps away.

Lighting was very dim for this 65+ couple.

Secure . Safe . Right in the heart of the port ! Lots of food and night life

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