Worked late that day, drove over 4 hours, arriving near 8:30pm. The host had NOT checked the state of the room; dirty towels on floor, bed/sheets strewn about. Exhausted, travel worn, overstimulated, hungry. Note: I am autistic, have PTSD, full-time nursing student who needed to get back to studying after check-in.
Contacted the host, Megan, about the dirty room; I had to pee so bad and didn't want to use a dirty bathroom. I am also immunocompromised. The host gave us another room and needing to pee, ran to the room. Code didn't work. Panicking, I could feel urine going down my legs. Tried a couple other doors thinking I must have heard wrong on which room. I couldn't believe that it was now 9pm and our room was never even ready. Check-in was at 4pm. Disgusted, understandably upset, annoyed.
We sent a request for a partial refund $50 for the inconveniences, stress and wasted time on the issues, neglect and carelessness of the host. The new room was frigid; original suite: very warm, inviting. Spouse left for food. Much to my shock, someone knocked on the door scaring me and startling our dog. Being autistic, already beyond overstimulated, just trying to handle the situation as best as I could, not seeing that Megan stated that she would let management know about our concerns and send a concierge to our room.
This was a small establishment. Megan is management, the host, the concierge, security and possibly who does the cleaning. Shocked that that's who was at the door. The host, Megan, retaliated against us and confronted us at our suite! I was in no state to talk to anyone. I needed to be studying.
Thankfully, my husband arrived and I deferred to him to handle this situation. Once I heard her start calling me names, making insinuations, insulting us, I was triggered and opened the door to account for where I was coming from. I felt so unsafe, attacked and have never had a host show up at my door, confront and retaliate against us. She came for a fight/confrontation. It was all unsettling. Megan kept threatening to throw us out. It was well past 10pm now.
As a customer/guest, I have never been treated in this way. There are other reviews online similar to our case. I was berated, insulted, belittled, dismissed, threatened, discriminated against, taken advantage of, gas lighted. We almost called the police and were too tired to cancel/leave. Horrible host, liar, fabricating facts, defamation, and making up false, exaggerated accounts of what happened. Security was never called, although she claimed they were. Unless the concierge and security and host is all the same. Unsafe and unacceptable host/airbnb.
DO NOT STAY Here! This host and establishment needs to be reported and based off of what some locals have said, this isn't the first time.
US