The Farmhouse

Absolutely terrible service They pre order wedding meals which is fine if they can bring the orders out right! Got to our table that wasn't even set out right, the bride had to go round and set our table up with shots ect, to be given the wrong food! They argued and said i ordered a different thing which i didn't i shown proof! What a shocking service for such an expensive venue! Definitely wouldn't recommend! my food choice which was beef dinner. I provided proof, they provided me with chicken and pork when i dont even eat pork! So at the end they served me with a little bit of beef, pork sausage and sauce, Really poor to say its £48 per head and this is what i was given! Bride and groom aware Avoid!!!

All good.

Location

It’s very convenient, the food is a decent quality. They didn’t seem to have much of a stock of wine, for some reason.

Lovely place. Breakfast very good. Was at a wedding celebration and it was excellent.

The bed was really uncomfortable. There was noise from the road as there was no double glazing. Had a room up two flights of stairs. Should have asked for a lower one but didn't realise what it was like. Drinks very expensive.

Catered very well for gluten free diet

The Easy access into Derby ,the hotel offered all amenities I required for an overnight stay ,plenty off street parking easy access to rooms from Bar/Restaurant. Good selection off beers and good range food on offer on the Menu.

Slow service in the bar area from the taking off my order using the app ,to it being served 30mins for my main course ! Then after finishing ,I had to ask a passing member off staff for my Desert . I understand that this is a busy time off year and the Restaurant is busy ,but it appeared to be a lack off staff which meant that the bar area for food wasn't adequate look after as priority was the restaurant

Location, On site restaurant and parking

Bed was awful in old major room. Extremely firm mattress, you could hear the wind blowing in the dorma window and it would rattle the door and the other window you basically had a choice of fully open or closed.

This was our 8th stay here and we have been regular visitors for years. The food has always been amazing and the staff usually can’t do enough for us. Unfortunately, on this visit the food was just okay. There was nothing I could particularly complain about, but it simply wasn’t anything special, which was disappointing as the standard has always been much higher. It felt like we could have had a similar meal elsewhere for a lot less, which was a real shame given how consistently good the food has been in the past. That said, we will 100% be back. One disappointing visit won’t put us off, but I felt it was important to be honest about our experience this time.

Having stayed in almost all of the other rooms here, we decided to try the suite on this visit. The room itself was spotless but disappointingly chilly, which wasn’t helped by the radiators being positioned behind the curtains. I went downstairs to ask about the log burner. There is a lovely log burner in the middle of the room that you can see from the bath or the bed – a really nice touch. The lady I spoke to said she wasn’t sure whether we were able to use it, but assured me she would check with management and come up to the room to let us know. Unfortunately, no one came. It seemed odd to have such a lovely feature and not be able to use it, especially in the suite. We didn’t complain that evening but asked again the following morning, only to be told again they would need to get back to us. Once more, no one did. This isn’t the level of service I have come to expect, as I have been staying at the farmhouse for several years. The bathroom door was also loose and did not close properly. That said, I would like to add that this was a one-off experience. We have stayed here many times before without any issues and have even bought stays as gifts because we have always been so impressed. so hopefully things will be better next time.