The Excelsior Hotel Las Piñas

Every thing

No handycap to pool

Very friendly staffs and helpful and clean.

Location was fine

Walking distance to SM.

The hotel is not clean. I booked the suite room but when I went to the room the toilet bowl is dirty. I have to call housekeeping and show it to him the marks. A little stroke of toilet bowl brush the marks came out. The carpet needs to be replace a lot of stain.

Room size was a highlight.

Bar on lobby floor was not open, ground level restaurant food was over priced and poor quality. Frozen pizza was served still cold and had to be returned. Breakfast included did not include our kids. Eggs order took over 20mins despite no other persons in restaurant.

Excelsior Hotel Review I can think of a lot of negative things with this hotel. We booked in this hotel because we had seen it advertised as a kid-friendly hotel with a lot of amenities for kids. We had stayed in one of their premier queen room because we wanted a bigger room, and it is. The room has 2 double beds and we paid for 2 additional single beds and it is still spacious. But that is I think the only positive thing. Our room is located at the 11th floor at the farthest end corner of the hallway. The room is a connecting room, which wasn't mentioned to us during booking. A very basic room with TV (not smart), a good working air conditioning system (right for the room size), desk, sofa, safe and a fridge. Toilet and bath has a hair dryer and complete toiletries, although I was looking for a bath robe but there was none. Also, their slippers were just a little thicker than paper. Here are the problems we encountered: 1. We wanted to clarify things before our check-in date, both of their landlines and mobile numbers listed as contact numbers were unreachable, one is always busy and the other one, no one is answering. I was calling them within regular office hours. I ended up contacting their fb messenger, good thing they replied. 2. Around 7:45 pm, we tried calling the front desk and housekeeping to request a bed rail as we have a toddler but no one is answering to both. So we still needed to go down the lobby to request it. The staff in the lobby said it is because he is the only one there and occupied thus he wasn't able to answer; but we have been calling for about 15mins already. Waiting time for the bed rail is fair though. 3. As stated above, we didn't know our room was connecting. One of the guests in the connecting room was talking and singing so loud and literally screaming. This was around 11:15 pm and was going around for 30-45mins. I tried calling the front desk, the operator and the concierge, hoping to get through but no one is answering. Again, I needed to go down just to request the hotel staff to ask the other room to keep their voices down. And because of that, we learned that their sound proofing is really bad. Also, I don't think their connecting door is a double door which most of the hotels with connecting rooms that I've stayed to have. 4. I don't know how they do their check-out process, but for a guest with no room charges, check-out is very slow. It took them AT LEAST 20 mins. Also, some guests who checked out after me was able to leave first before me and this was my last straw. I was patient the whole time even if they had a lot of cons already. Some other things to know that is not really a problem for us but you might want to know also: 1. The play area in the swimming pool needs renovation. A lot of the equipment / attractions (I don't know what to call it) are not working and anti-slip tapes are already peeling. 2. The allowed and not allowed swim wears were posted (ex: basketball shorts and cotton t-shirts are not allowed) but we saw a lot wearing those. Their pool and the whole area is clean though. 3. Most of the equipment in the courtyard are for 8-12 years old, but it is clean and working as of this review. 4. Breakfast buffet is decent. It is included in our room rates but we also asked their rate. Right now they have a promo for around 800 per adult but their regular price is almost double that amount. For 800 now, menu is okay for the price. Plain and fried rice, fish, veggies, noodles, 4 meats, cereals, egg, pancakes, salad, fruits, 2 desserts, coffee and juices. But if for their regular price, I don't think it is worth it. 5. Location is great as there were a lot of convenience store, drugstore and restaurants nearby which is walking distance. It has nice interiors as well. Worst and major problem: Calling them, whether from outside call or in-house call. Calling them is like calling your internet service provider in the Philippines (very hard to reach 😅). They really lack manpower. I don't know if the management is saving up but it really sacrificed the service. There is a time during our stay that their concierge also serves as their guard / receptionist in the courtyard. Pros: Staff were hard to reach but very friendly and nice. You can also bring outside food. I just don't know if there's limit.

The staff

Restricted access

Decided to give ourselves and our Dad a staycation after an arduous 2months in and out of the hospital. We were truly pleasantly surprised with the rooms! We ended up staying up to 3nights from our initial booking of just 1night. I could definitely compare the rooms with the 4/5star hotels we usually stay in. There were a lot of activities for kids in the upper floor. That was fun. A few staff really stood out like Evand and Chef Wilson. Chef Wilson would remember how you like your egg cooked the next day even though we weren't the only guests at the restaurant. Evand was the gem. He provided GENUINE quality customer service. He stood out and the Excelsior is lucky to have him. As for the "but"... a few improvements could be made such as the PWD bathroom (see photo). Perhaps relocate the towel bar? So my Dad relied heavily on the grabrail due to weak knees... upon turning to exit the shower, he hit his head. Coincidentally, I took a shower myself and hit my head too. The placement is just - wrong. With that, kindly review your other PWD "friendly" features as well. Second, confirmation was provided by the reservation agent that the rooms we had booked was a connecting room and included a PWD friendly bathroom. We found out upon arrival (after 3:00pm) that neither a connecting room or a room with a PWD bathroom was available. Apparently, they had informed us of the unavailability on the day of our arrival exactly at 3:00pm, the time of check-in. That was later sorted out after I discussed with the front desk about how imperative it was to have a handicap accessible bathroom. Until then, thank you for considering the above suggestions and again, thank you Chef Wilson and Evand --- see you next time!