Royal Palace

The hotel and the room were generally very clean, they also has daily housekeeping. The location was good and only a short walk to the nearby lake and restaurants. The staff were always happy to assist where they can.

Large and comfortable room, clean, good location, good value for money

Very simple breakfast

The rooms are spacious. The suite is even more spacious. Bed sheets and bathroom are relatively clean.

🪳 Cockroach in the room. Very very limited Breakfast. Not even a tea is available. The staff was very unfriendly and no one in reception or the whole hotel knew any other language than Vietnamese. I dont recommend this hotel for non Vietnamese tourists.

The room was too street and therefore very noisy. In addition, there were several times during the night door banging. No intercontinental breakfast.

location, cleanliness

nothing

The rooms are "perfect" Still I chenged after 3 days to get a room with a window. Had to pay extra 150.000 extre per night for that. There is a really helpful guy working (and doing everything) who speaks good english. This guy is a BIG PLUS for the hotel -

Some of the staff do not speak english - One or two at the reception are also far from as friendly as in most hotels I visit. There was also I mistake concerning payment, so they wanted me to pay extra at check out. I knew I had paid correctly (as stated in the booking and extra 150.000 per night for for upgrading) When I showed them confirmation and receipts, the "case was settled" , but could have been avoided (I think) - There was also so much noise in the corridors some nights that the staff should have adressed it - JUST A QUESTION : How is management working ?