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7.7 / 10 Guest Rating

Palace Hotel

Boma Road, Mbarara, ug

Palace Hotel - main view

About the Property

Luxurious Garden Oasis
Experience a stay like no other at Palace Hotel, where luxury meets tranquility in the heart of Mbarara. Garden Retreat: Unwind in our lush garden or socialize in the shared lounge. Indulge in delectable cuisines at our restaurant and bar. Convenience at Your Fingertips: Enjoy 24-hour front desk service, airport transfers, room service, and complimentary property-wide WiFi. Explore the picturesque surroundings with popular hiking trails, or opt for seamless travel arrangements with our car hire services. Your lavish getaway awaits at Palace Hotel. Book now for an unforgettable experience!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Garden

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.7
Very Good164 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great value for money.

Categories

Cleanliness7.8
Service8.3
Location7.8
Room Quality7.7
Amenities7.3
Value for Money8.2
Food and Beverage6.8
Overall Experience7.8

Select topics to read reviews

C
CliveugUG
Verified booking
solo traveller
Standard Room
Stayed in Jun 14, 2025

"Warm and friendly staff"

9.0

I liked the friendly staff and good quality food. The room was clean, comfortable and the location of the hotel was easy to find and quite close to the town centre.

Nothing really. Considering the price point, it met my expectations.

Helpful?
S
SamgbGB
Verified booking
solo traveller
Standard Room
Stayed in Jun 11, 2025

"Exceptional"

10.0
Helpful?
Y
YamilIL
Verified booking
solo traveller
Standard Room
Stayed in May 28, 2025

"Nice place, lots of mosquitos"

7.0

Staff were nice, room was small but had everything I needed, breakfast was good too

Room had so many mosquitos with very little to fend them off, even the mosquito net wasn’t helpful, could barely sleep out night because of too many bites

Helpful?
E
EstheregEG
Verified booking
young couple
Standard Room
Stayed in May 20, 2025

"Very poor"

2.0

The breakfast was fair.

They took us to the extreme end of the premises, the neglected part, the tap had no water , the toilet was dirty. The mattress was thin and hard. I woke up with a backache. Basically there was no value for money. Over priced and very underwhelming.

Helpful?
M
MukasaugUG
Verified booking
solo traveller
Standard Room
Stayed in May 12, 2025

"Exceptional"

10.0

All was ok

Helpful?
M
MukasaugUG
Verified booking
solo traveller
Standard Room
Stayed in May 12, 2025

"Exceptional"

10.0

Ambiance and good reception

Helpful?
M
Mr.ugUG
Verified booking
family with young children
Standard Room
Stayed in Apr 23, 2025

"Very good"

8.0
Helpful?
N
NeledeDE
Verified booking
with friends
Standard Room
Stayed in Apr 5, 2025

"In general it is a good place to stay, but the service in the restaurant can be improved."

8.0

All in all the place is clean, has a nice garden and the staff is supportive. Our room was really big and the bathroom is good as well. The only problem was when we ate at the restaurant it took a very long time for two sandwiches, of which one was so salty it wasn’t eatable. It was very hard to communicate with the waiter, therefore the order was wrong in the end, e.g. we asked if the iced coffee comes with milk, he said yes and they came with out, as we asked to get some milk on the side than he brought extremely hot milk with our iced coffee and charged us extra.

Helpful?
F
FiggiaconiitIT
Verified booking
young couple
Standard Room
Stayed in Mar 15, 2025

"Very nice place with very nice people"

10.0

Kathy at the reception, amazing girl. And the place really really nice and confortable

Helpful?
A
AlfonsoesES
Verified booking
young couple
Standard Room
Stayed in Mar 6, 2025

"Exceptional"

10.0

Great value for the money. Nice stand alone building (as in the pictures), private parking and garden, nice restaurant. Gave us the suite, with balcony overlooking the garden.

Helpful?