Palace Hotel

Attentive staff. Breakfast was good value: unlimited tea and coffee, two types of bread, fresh fruit, hard boiled eggs, as well as vegetable katogo. Self-service. Hot modern shower and very comfortable mattress.

Kitchen service in the evening took forever. I waited 1.5 hours for my order to arrive, by which time I was no longer hungry. I gave my feedback to the receptionist and the waiter and they were quick to apologise. Menu is extensive and that is perhaps part of the problem.

Located in a nice, clean, peaceful residential neighborhood, a little bit removed from the dumpy, congested city center. Loved seeing some local wildlife in the property's trees. The staff was friendly and helped arrange a ride to the Igongo Cultural Museum.

The restaurant staff was very friendly, but prices were a bit high and the service was slow, and the menu was a bit limited.

The most dishonest owner that I've seen within one and a half months of travelling in Uganda. The hotel is nice, comfortable, and spacious room, very reliable WiFi, and a group of nice and welcoming staff, especially Annet and Chris.

Very Disappointing – Misleading Location and Unethical Practices I booked the Palace Hotel based on the listing that claimed it was just 200 meters from the city center. In reality, it is over 2 kilometers away, located in an isolated area with no nearby shops, restaurants, or facilities. As a solo female traveller, I specifically chose a central location for safety and accessibility, and this false advertising put me in a difficult and uncomfortable situation. The owner was dismissive when confronted about the misleading information and even didn't want to accept it's more than 20 minutes' walk ( as he was saying 10 minutes) It's clear that this is a tactic to deceive guests into booking. I have written to him 4 times with regards the distance to the centre but deliberately he ignored me and if I knew I would have cancelled my booking. To make matters worse, the hotel’s restaurant prices were unreasonably high, (some of them even more than in Europe) clearly taking advantage of the fact that guests had no nearby alternatives for meals. The breakfast was from 7.30 to 10 am but at 9 am there were hardly any food, fruit or milk was left. He promised to correct his advert on the website but still the same misleading information. I would not recommend this hotel to the women —especially solo travellers—due to its dishonest practices and remote, inconvenient location. A very disappointing experience. I know, he would perhaps deny all the facts especially when I have extended my stay for 2 more nights due to the business with the nearby orphanage.

Nice clean and comfortable. Very good value for money!! Staff very nice and efficient. I loved the veranda Location is not on the main street so it is quiet.

Staff, especially the receptionist was not welcoming at all. She literally looked at me and continued eating her dinner when I presented myself to the reception. Then when my tired clients followed me to the reception, she stood up and declared that the hotel had only 3 rooms out of the 6 booked rooms. We had to go away and find another hotel.

It was okay for the price.

Maybe provide a bottle of water in the rooms for guests. Clean all the rooms before allowing guests to see them. No one wants to pick from unkempt rooms and wait for claening. First impressions matter.

We liked the look of the property with beautiful garden to sit in. Breakfast was nice and the food was good too

We couldn’t sleep all night because of music and dogs barking all the time