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7.7 / 10 Guest Rating

Palace Hotel

Boma Road, Mbarara, ug

Palace Hotel - main view

About the Property

Luxurious Garden Oasis
Experience a stay like no other at Palace Hotel, where luxury meets tranquility in the heart of Mbarara. Garden Retreat: Unwind in our lush garden or socialize in the shared lounge. Indulge in delectable cuisines at our restaurant and bar. Convenience at Your Fingertips: Enjoy 24-hour front desk service, airport transfers, room service, and complimentary property-wide WiFi. Explore the picturesque surroundings with popular hiking trails, or opt for seamless travel arrangements with our car hire services. Your lavish getaway awaits at Palace Hotel. Book now for an unforgettable experience!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Garden

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.7
Very Good164 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great value for money.

Categories

Cleanliness7.8
Service8.3
Location7.8
Room Quality7.7
Amenities7.3
Value for Money8.2
Food and Beverage6.8
Overall Experience7.8

Select topics to read reviews

W
WOJCIECHplPL
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Good"

5.0

No comments

Not clean

Helpful?
J
JamesgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Apr 1, 2026

"Very relaxed staff… take that as a good or bad thing"

5.0

The location is quiet and there was a decent breakfast in the morning. In particular there was one member of staff who seemed really happy and welcoming!

The staff were quite non-communicative - it’s like you would ask a question to them and it would seem like they’re ignoring you. The room was also not particularly comfy - very dated, and six thin windows which meant I could hear everything happening from the next building. I saw a mouse/rat come into my room from outside too. Honestly it was a bit disappointing overall.

Helpful?
M
MiroslavczCZ
Verified booking
couple
Standard Room
Stayed in Mar 25, 2026

"Excellent"

8.0

Klidné místo blízko centra. Výborná snídaně.

Helpful?
M
Maja KirstineugUG
Verified booking
solo_traveller
Standard Room
Stayed in Mar 9, 2026

"Excellent"

8.0
Helpful?
A
AntonfiFI
Verified booking
extended_group
Standard Room
Stayed in Mar 4, 2026

"Exceptional"

10.0
Helpful?
V
VaunfzaZA
Verified booking
solo_traveller
Standard Room
Stayed in Feb 26, 2026

"Mbarara haven"

8.0

Location, facilities, willingness of staff to accommodate guest preferences.

Helpful?
P
PasquierfrFR
Verified booking
solo_traveller
Standard Room
Stayed in Feb 25, 2026

"Good"

3.0

La chambre sur jardin était bien, mais il a fallu que j'insiste et menace de partir , sinon j'aurais eu la chambre "prison" , juste horrible près des cuisines. J'ai voulu réserver une nuit de plus, hors booking et c'est presque le double. Personnel argant.

Helpful?
P
prakasaninIN
Verified booking
solo_traveller
Standard Room
Stayed in Feb 23, 2026

"Very Good"

7.0

Location , staff and restaurant

Restaurant opens at 7 am . Request was made to give a take away omelette since my bus was leaving by 7-30 am. They didn't respond whereas a Busia hotel was highly helpful on the previous day.

Helpful?
F
FriederikechCH
Verified booking
extended_group
Standard Room
Stayed in Feb 23, 2026

"Exceptional"

9.0

Very nice hotel, clean rooms and a small garden space to have a drink in the afternoon. Very friendly personal. The internet connection was good as well!

Helpful?
D
DelaligbGB
Verified booking
solo_traveller
Standard Room
Stayed in Feb 12, 2026

"Great value for money!"

10.0

Great value for money, service is amazing! They really look after you here. The staff are so nice and friendly. I kept extending my stay because of the comfort. I barely left the hotel as everything you need is at your fingertips. The food in the restaurant is delicious.

Nothing

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