Hacienda Guachipelin Volcano Ranch Hotel & Hot Springs

Die Lage zum Nationalpark ist gut. Die Zimmer waren geräumig.

Das Servicepersonal ist so lala. Es wirkt eher wie eine Pauschaltourismus Destination.

I had a very disappointing experience at this hotel due to both maintenance issues and how the situation was handled by staff. During my stay, there was no hot water in my room. I reported the issue to reception, and while they did send someone to check it, the problem was never resolved. Despite this, no alternative solution was offered—such as changing rooms or providing any kind of accommodation. What made the experience worse was how management handled the situation the following day. When I raised the issue again, I was told that I was “lying” and that the room did have hot water, which was simply not true. Being dismissed like that instead of having the issue properly addressed was extremely frustrating and unprofessional. Between the lack of basic amenities and the poor customer service, I cannot recommend staying here. There are plenty of other places that treat guests with more respect.

Great hotel and the included attractions (hot springs and waterfall) were good too.

We live nearby and visited on a day trip to see if it could be a good place for our friends and family to stay in the future. After spending only a few hours at this place I would recommend NOT to go there, the staff was rude, the tours are way overpriced, and the lunch from the Don Elias buffet made both my husband and I terribly sick. Within 5 minutes of arriving we felt unwelcome and as if we were inconveniencing the staff. We took an uber there and were told we won't get an uber home, but the hotel could arrange transportation for an extra cost, that turned out to be a lie. They have buses that take guests around the property but only hotel guests. Originally we wanted to do hot springs but it would have been a 2 hour walk to get there or an hour wait for a bus. So we paid $97 for a waterfall and lunch combo, at the waterfall the guard said he had to check if we actually paid because we had another bracelet for another waterfall, this seemed so disorganized and unprofessional, and it was at this point I realized we must've got ripped off and sent to a smaller waterfall for the same price. The lunch was awful, normally authentic costa rican food is very affordable in Liberia but we were charged $30 to eat cold food that is left out for hours, only partially covered, so flies could get in to everything. I never got an itemized bill for the lunch/waterfall but on their website the waterfall is $20 so I guess I paid $30 for this lunch that made both me and my husband terribly sick with diarrhea all night and day. We have been to many resorts in Costa Rica and a buffet lunch for $30 should have a lot more variety and at least practice food safety. Definitely don't go here, you can find so many other waterfalls and local food for much better prices elsewhere.

Aunque tenía reserva con ustedes no se utilizo. Ya había sido utilizada y no se me informó

Tuve k pagar nueva reserva directa con el hotel ....la única habitación disponible

Familiekamers voor 5, veel activiteiten, leuk domein, cosy restaurant Nakajiu.

Ontbijtbuffet kon beter, kleine badkamer (zeker als je met 5 bent)

Many activities, excellent canopy tour

No comfortable chair in room.

So much available to guests, especially if you have a car!

Rooms were not as clean & quite rustic for the price.

I stayed here with a group of nine students and parents for 3 1/2 days, and it was a wonderful experience! The hotel grounds are pretty and well kept, there is a nice pool area, and different things to do in the immediate area. We took our group horseback riding, Whitewater tubing, and zip lining. We also went to the thermal Hot Springs, which are a short drive away. Overall, it was a wonderful experience! the food at the restaurant is excellent! The staff is very friendly and welcoming, and headed to all of our knees! There are so many

Grande structure très bien situé près du parc national Ricon de la Vieja qui propose beaucoup d'activité. Grande Chambre propre. Très bon petit déjeuner et Restaurant. Nous avons passé qu'une seule nuit mais nous avons apprécié notre séjour