Gateway Express

Carpeting was worn, dirty and needed hoovering. The laminate was peeling off the desk, glasses and cups were dirty. Missing bulbs in the side lamps. Freezing in the room, when I eventually figured out how to turn it on, it made me feel so ill, gave me a massive headache and made me feel sick. I turned it over- preferring to freeze rather than rick carbon monoxide poisoning!!

Good location at great price. Allows for a cheaper option with no breakfast

Helpful staff

- Location is approx 15mins walk from Newport city centre. - Easy to find, on main road. - Size of room was great. - general layout and facilities for price great.

- Cigarette fumes were seeping into property from somewhere. - Saw cheaper price on another accommodation portal, but staff member never matched. - Mattress condition poorly as springs pressing.

The room was modern, fairly stylish and clean. The facilities were good. The bed was very comfortable and it was quiet. I liked the heated towel rail in the shower room/toilet. Adequate fire doors, extinguishers, etc., evident.

I was not told beforehand that I had to check in at 'Gateway' Hotel a few doors down and I had to phone reception from outside 'The Gateway Express' Hotel. I've been boycotting "Nestle" products for 31 years now, because of the ongoing baby milk powder scandal and only "Nescafe" was available in the room. A fluorescent tube light was flashing and needed replacing. I wrote a note to reception asking for this to be done. A fire door just inside front door of hotel was wedged open when I first went into the hotel, but it didn't happen again during my stay.

Parking ,Handy for town and amenities. Clean bedding,

Thought reception looked abit shabby. Also key card didn't work when we arrived back late lucky someone came out and helped us or don't know what would have happened as reception closed

very clean staff helpful