The Victoria Hotel

A great renovated bar,reception and dining area. Cool,modern feel.Lovely seating indoors and outdoors. We ate from the small bites menu(available until 5pm).It was a quite a large portion size and delicious. A large variety of choices for breakfast too. Our room was quiet,tastefully decorated and we had a good night's sleep.

Nothing.

Location was brilliant. Room was clean and spacious.

Nothing

Staff very professional - particularly reception Evening meal top quality Good bar area

Bed mattress too soft Awful coffee at breakfast

staff friendly

Breakfast first morning - 1st it was cold so sent back then came out hot but scrambled eggs uncooked- to their benefit they did reimburse and apologised but it was a bad start. Room was also quite ‘noisy’ with banging, vehicles and machinery running early morning. However staff were good and hotel was nice

Brilliant location. Lovely rooms. Very comfortable bed. Excellent breakfast. Lovely staff. Appreciate the free parking.

Nothing

Alles, bis auf....

Die Organisation beim Essen

This is a very nice hotel in a great location. It's in a lovely village and I didn't realise the castle was so impressive. The breakfast was very nice and the restaurant staff were very good. However our stay was far from satisfactory. At £170 for the night, I could forgive the view of an untidy yard but when we walked into the room it was very hot. It had been a sunny day but not hot outside. I'd worn a jacket during the day. We opened the window and the noise from what appeared to be air conditioning forced us to close it at night. The desk fan in the room was useless. A very poor night's sleep followed, on top of the duvet. When we politely registered our disatifaction to the receptionist in the morning, she clearly knew room 4 had this issue. I didn't expect a refund but I did expect some partial recompense. I got the impression that a half hearted apology was all we were going to get so insisted our complaint was taken further. We've received a reply from the general manger effectively glossing over the issue, claiming it was due to the hot weather and thanking us for valuable feedback. Firstly, it wasn't feedback, it was a complaint. Secondly, the temperature during the day was around 14/15° according to my car. In the morning, it was 13. If you are going to book this hotel, insist you are not given room 4. Also, if you have reason to complain, don't expect to be taken seriously.

Breakfast and bar staff and waiting staff really nice. Clean room nice location

Don’t book room 4 ! Unbearably hot even with fan on all night. Really uncomfortable night slept on top of duvet and attitude of receptionist and later when complained the manager was thanks for your feedback ! It wasn’t feedback it was a genuine complaint. The weather was not hot only 13 degrees and they said it was due to hot weather Not dealt with. Such a shame not worth 170£ for this room