Westlake Village Inn

I loved the layout of the property and the service and amenities were great.

Food was mediocre

The staff at the front desk were very friendly nice and helpful. Love the pool and the vine covered arbors for shade on the sidewalks to get everywhere. Yoga was wonderful!

The regular drip coffee at the Stonehaus was definitely lacking. Lighting could be brighter. Food and spa massage pricing were very high.

Westlake Village Inn is a beautiful property in a great location, and I’ve been here many times over the years. The grounds are lovely, and it’s clear that at least part of the hotel has been upgraded recently. We also attended the New Year’s Eve party at the onsite club, which was a really nice experience overall and a fun way to ring in the new year.

Unfortunately, the room we stayed in did not appear to be part of the upgraded section. The TV had very limited working channels, and the televisions do not support streaming services like Netflix or Prime. At a rate of around $335 per night, most hotels at this level have modernized their in-room technology, so this was disappointing. We ordered room service once and found it mediocre at best. The avocado toast was literally a piece of wheat toast with avocado and two slices of tomato — no seasoning, very dry, and lacking any real effort or flavor. The bathroom sliding door was also extremely difficult to open and close, which was frustrating and felt more like a maintenance issue than a design choice. One small but noticeable miss: it was raining on New Year’s Eve, and while heading to the onsite club we discovered that some guests had umbrellas in their rooms — ours did not. It’s a small detail, but one that matters at a property positioned at this level. Overall: Westlake Village Inn has a lot going for it, especially the location and atmosphere, but consistency is key. If all rooms were brought up to the same standard as the upgraded sections — particularly in terms of technology, maintenance, and room amenities — this would be a much stronger experience.

This is not a nice hotel. The rooms are from the nineties. Garbage is left in the halls for hours from the cleaning crew. You can hear the freeway. We had two rooms for Christmas. The power went our for about ten minutes, so therefore the televisions didn't work for two days somehow. They took credit cards from all of us and charged the wrong card. I called and pointed this out to the manager Clara and when I asked to speak to another manager she hung up on me. This place is far from a luxury hotel. Never again.

wifi is bad.

The grounds are beautiful. Easy access to food. The room was spacious.

Single use plastic at the coffee shop even when dining in.