Ka´ana Surf

Good attention and attitude from staff. Prompt to solve issue.

Nice

The staff is so nice and helpful, I will recommend to hotel to anyone who wants to rest in a quiet hotel, food at the restaurant was amazing, Salvador the Supervisor excellent and Jose the restaurant supervisor amazing, there is nothing bad or wrong about the Hotel, my suggestion to Salvador will be tips should be individually instead of putting the tips in a Jar at the front desk

Cool design of room

Loveeee this hotel! An incredible property with all of the makings of a major franchise without the fuzz. Elevated beach bum vibes

The property was overall nice but there is very limited view of the ocean as most of the property is blocked in front by new buildings. The website shows older pictures that do not show the new buildings blocking the view and there is continued new construction creating a mess to walk through from the Ka’ana gate to the beach. This wouldn’t have been so disappointing if they were honest in their advertisement and description of the property and rooms. I paid a premium price for a master suite with ocean view. There was no view of the ocean at all. They did move us to a smaller room on the end where you could see the ocean (also overlooking the cemetery!) but they still charged us for the full price of the master suite AND more because they had a higher conversion rate from Quetzals to USD ( I was charged about $60 more than the price I booked for and was given a room that should have been $50 less per night) I was originally told we would be charged the lesser rate but they didn’t follow through. As well, the room needed cleaning, we had to ask for towels, and to have the sheets changed (they had ink marks on the pillow cases). They did attend to the cleaning needs quickly when we asked, but I shouldn’t have had to ask! The staff were very nice and helpful. They made the stay good (thanks Emily and Jose!) But due to the poor management (mgr did not compensate or show any care about the overcharge), lack of cleanliness, and false advertising, I would caution booking here.

The property has 2 large pools, and staff were wonderful. Great location.

Lost power often, wasn't the whole area just them. Food was expensive. Bathroom was totally outside/open air. I don't mind the shower outside but prefer my toilet inside.

We loved it! the property is amazing and the staff was very kind and profesional. ¡Nos fascinó, súper lindo el lugar y los trabajadores muy profesionales y amables!