Elm Escapes

The lodge was very private, the hot tub and sauna were amazing.

Location of the property was wonderful

As previous guests had mentioned in 2023 the sauna was out of order on arrival. However we were not told this fact before arrival and as it was one of the main reasons for booking the property it was annoying to say the least. The advertised coffee machine was also out of order having no fuse in the plug. There was was also rubbish from previous guests in the cutlery drawer and in the vase on the cupboard in the lounge.

Hot tub

Na

It was lovely as a couple to have all the space that we had at a cheaper rate being a couple. The private hot tub was lovely and it was a very relaxing stay for us. In a beautiful quiet area aswell.

We were both very much looking forward to using the sauna, but on arrival there was a note on the sauna door saying out of order. I contacted Elm Escapes and they were very apologetic, however it was still a little bit disappointing as it was one of the reasons we had booked. Also the slats under the bed kept falling in on themselves with us just sitting on the bed, we kept having to get up, lift the mattress and place the slats back on the bed.

Tranquil and perfect for my dads 80th birthday with the family

Loved the views of the cows and fields around us

Felt like it was very un maintained didn’t like how it said it was dog friendly but there was no way it was dog friendly as there is no private space just for your lodge it’s all open so our dogs just could run everywhere and go to other lodges which was a pain as we had to keep a really good eye on them it would be such a easy fix to fence off areas for the individual lodges. No hairdryers the toilet in one of the bedrooms was no private at all had clear glass where if you in one of the beds you can see straight through. Very worn out everywhere and decking needs painting. We did see a man there fixing some bits but it needs more than one person poor guy was working solo till gone 10pm.

The location was absolutely stunning.. but that's about it..

Our Honeymoon was ruined. We arrived at the site, looked amazing from the outside, walked in was greeted by a big water stained ceiling by the entrance about 5ft wide. This rang an alarm bell so we walked around and found 100s of defects. We sent a list that night as we were worried about paying so much for somewhere with so many issues as we were booked for 5 nights (ended up leaving after 3). The company took 3 days to respond as we wanted to leave that night. We had to fight to get a refund from them. They agreed to refund us 2 nights which we had to force a chargeback on as they never responded. In essence we got charged to stay for 3 nights because they weren’t available to respond to a paying guest‘s issues with the site which is substandard and should not be let out in that condition in our opinion. Booking.com was unhelpful in resolving anything also as they just pushed us back to the unhelpful company.

Nice villa good jacuzzi clean property

The property is nice and has most things you would want. I like the fact that it had fan and tassimo

Some of the facilities didn’t work, mainly the sauna which is why we booked it in the first place as there’s better and cheaper properties with hot tubs fitted all around the country