Elm Escapes

My husband & I liked the fact the lodge was totally open planned. The first impression was of a lovely place to stay. The kitchen was well equipped with what you would expect. It also had a hot tub at the rear of the building on the decking. Hot water on tap every time we had a shower or washed the dishes.

The lodge was basically clean not deep cleaned as stated in texts received by myself. The windows inside & out were dirty. Cobwebs in the corners of both room & windows. There was also water damage to the living room ceiling as you entered the property.The patio where the bbq & pub style table & bench was, was overgrown with weeds. The location was a total mobile black spot (emergency call only) WiFi was non existent as I or my husband couldn't log into it at all at any point during our stay.. The water in the hot tub became very murky after 2 days of use, and the seats in the hot tub felt dirty to the touch.... Like hardened in grime. There was no smell of chlorine while using it, was this actually topped up before we arrived? Due to being in a black spot for mobile signal it made it hard to try to ring/ text either Beth or Maria All in all the lodge was nice, we did have a relaxing time. Would stay again if the above is rectified

The inside was clean

Unsafe outside space, boards left raised and trip hazards rotten boards loose, and rotten hand rails . Dangerous and slip risk eating area over grown with weeds . The dishwasher broken windows broken cooker hood light broke fire broke tvs not working no WiFi. Staff un helpful hot tub not working properly. Offer refunds then delete messages and lie to bookings.com

Very spacious

Grounds and decking area could do with some TLC...

Gorgeous views from oak Lodge. The hot tub was perfectly situated for privacy and the views. The lodge was spacious, clean and warm. The lodge felt private and away from anyone and everyone. The views from the master bedroom were stunning.

A fair bit of maintenance was needed, broken slats on balcony area, broken hot tub lid, large crack in kitchen roof. Oven door bounces shut making it difficult to take food out Without a second pair of hands. Sofa broken and dated. There seemed to be a fly problem in the bedroom waking up daily to even more flys. There was mice outside living under a broken fence panel. We were also woken every night to the sound of chewing above us, can only think there was squirrels or rats living in the loft?! WiFi is hit and miss, and living room TV doesn't work properly with a slightly broken screen. There was also a large amount of dog poo around the grounds of the lodge.

Relaxing stay in Willow Lodge with the family (3 adults, 2 kids (6 and 9) ) and two dogs in a remote area. The lodges are very spacious and comfortable and we all loved the hot tub and sauna. We also took advantage of having a mobile maseusse which was great. The owners were very quick to reply to any concerns raised and communication before hand was very good.

The downside are as follows:- 1) property is very tired and needs updating, walls need painting and carpets are thread bare with holes and are in desperate need of replacing. 2) The WiFi is poor and drops out numerous times. 3) The hot tub lid has straps on it, but are not fitted for some unknown reason! It was windy on our arrival and throughout the night so the lid blew off which meant that it took ages to heat up!! 4) The sauna which you paid £1 an hour for was tempremental and worked when it wanted to.. Lost a few pounds coins!!! 5)The downstairs wet room was the worst and floods and doesn't drain away the water. It was very annoying and dangerous. 6) The decking area is slippery, and fence needs panting etc but this was probably due to the time of year we stayed. 7) The driveway area is full of pot holes and weeds. 8) Be mindful of inconsiderate persons(Maple lodge 27th Dec on this occasion) in the other lodges who let their dogs run around unsupervised and fouling without clearing it up. 9) Toiletries were supposed to be provided but none were. Enquires were made but didn't materialise. Two different excuses were provided for why this didn't happen. If some time, money and effort are taken in correcting the above then this property would return to a 10 but it seems since it's time on four in a bed it hasn't been maintained to a high standard.

Great communication from the hosts in advance and throughout our stay. Maple Lodge was well equipped with some nice touches, including coffee machine, sauna & hot tub. The cosy environment and festive decorations were perfect for our Christmas couples' retreat.

We were unable to connect the smart tv to the wi-fi, so couldn't access any app/streaming services.

Everything was what we want, house 🏠 location, place for relax and charge battery and lots play ground for dog 🐕 Thank you very much.

Everything was good 😊