Shepherds Tree Game Reserve

Tudo perfeito... desde as acomodações, os safaris, o restaurante é espetacular, a equipe é maravilhosa, enfim tudo de primeira!

Nada a reclamar

Room, food , staff , service

Nothing we didn’t like.

The staff was generally friendly.

There were multiple incidents during our stay. Firstly, our room was not cleaned on the second day. When we returned from the game drive, the lodge had had more than five hours to service the room, yet it had not been attended to. Secondly, the reading light next to the bed was broken. The only solution offered was for us to remain in the room while maintenance closed the socket, which was highly inconvenient and uncomfortable. In addition, the lodge was rationing water and informed us that we would have to pay for basic drinking water. On the first evening of our stay, the food served made me ill and caused me to vomit. I had only consumed one glass of wine, so I do not believe the wine was the cause. The following morning, I informed the staff that I was still feeling unwell. They advised that breakfast would be delivered to my room; however, I was not given any choice regarding what I could eat. Instead, I was sent an omelette that was full of chillies, which I do not eat. Overall, these incidents significantly impacted our experience and fell well below the standard we expected.

Wunderschöne anlage

War alles perfekt