Altitude Nozawa

.The manager

The manageress

I have to start this review with a "disclaimer : we are 70 and we don't ski. Nozawa Onsen is a ski resort ; it follows that virtually all accommodation there is targeting a very specific audience of young, often Australian, skiers. Unlike European ski resorts, which can be very glamorous, Nozawa has not much to offer beside that. We had the misfortune to book Altitude when the Fire Festival was happening ; to secure a booking, we had to comply with their "minimum 3 nights booking", so ended up paying ¥97,000 for a 2-night stay (or about AUD 450 per night that we used). When we arrived the receptionist Beke was very friendly and helpful. The hotel has a "no shoes" policy, so you leave them on a rack and wear the provided slippers. We got room 218 with nice views over the valley. It had a double and single bed, both a bit saggy and the carpet was badly stained. A small TV against the wall which we found rather difficult to operate and with limited options ; the furniture was basic plywood, the bathroom a tiny plastic box - much as you have in a caravan. Our room never got serviced. Breakfast is next to the reception and there is a basic choice of Western food (some cereals, croissant and condiments) and they do a different hot dish every morning. The staff are hard pressed to keep up and not very much "on the ball". To us the place felt more like a backpackers resort and it certainly did not warrant the money we paid. But I guess if you're young, you ski and you're hardly in your room, Altitude could be a good option. At least you'd be among your peers.

Location, beds, bathroom, quality furniture. no service, overall very poor

Very clean, spacious room, ensuite, great dry room storage for snow gear, close to carpark 3 bus stop for daily shuttle to gondola. Staff were awesome, very helpful!

Mattress was a little hard for these old bones!

Staff were super helpful

Mattresses could be improved upon.

暖かく過ごせた点 海外の方が多数でしたが、特に困ることはありませんでした。

特にありません。

There was little to no help with trying to find our way around.

There is no meals at night and when you have children it makes it very difficult to walk a long way