Mara Serena Safari Lodge

Liked: Only the location. The views and surroundings are beautiful. Disliked: Everything else. The food was tasteless and upset my stomach. The service was poor, the staff lacked professionalism and were more focused on tips than actual hospitality. The lodge is outdated and needs renovation. Even customer service doesn’t communicate properly. Overall, a disappointing experience.

Location and staff are very friendly

Nothing

The hotel is in the most fantastic location and you don't need to drive through any park gates as you're in the heart of the action. The views across the Mara Triangle are incredible, we could see elephants and giraffes from the terrace and from our bedroom. The food was far better than I expected and plenty of choice for vegetarians. Booking game drives was really simple and we loved every minute of our drives. The hotel seemed really good value compared to others I looked at. Quite simply it was a trip of a lifetime.

I think more transparency is needed on the Masai Mara park fees. I know this isn't the hotels responsibility but it would be helpful to be told the cost when booking or note it clearly on the booking.com description or the hotel website. Guests can then make a clear decision on how long they want to stay knowing all the costs upfront. The park fees feel very confusing and I'm still perplexed as to what they are as we paid less than I was expecting!

Exceptional location and view, friendly staff, the buildings are much better than they look on photos, the place has a lot of charm and soul. You feel remote in the nature of Maasai Mara. The pool is amazing with the view and heated.

The food could be better, it was good but for the night price, we had better experiences during our Kenyan trip. The games rides are quite expensive but we had an excellent guide. No AC so rooms can be a bit hot at night only with the fan.

The game drives

The standards at the property have gone down.