Mara Serena Safari Lodge

Mara Serena was very good , the food was excellent . All the staff were friendly & helpful, & id definitely stay there again. The view from the balcony & our room was stunning. They’re as good as the pictures show on booking.com.

Everything

None

View from the lounge area (we could see wildebeest, elephants or giraffes in the distance) and room (could watch the sunrise there). The authentic interior design. The baboons and warthogs wandering around. The spa massage. Even though we didn’t go with the hotel’s game drivers or rangers (we had transfers and driver from Nairobi throughout our stay), based on what other visitors’ experience with them, they seem to have been much better than our driver/guide, so I’d definitely recommend going with the hotel’s/local game drivers.

Cleanliness was good, but could be a bit better. A lot of the food was rather spiced and I’d have appreciated bottled water to be included in the price with our meals rather than having to pay extra. No iron in the room, nor ability to iron yourself. Wifi was ok,but would go on and off when overused (when people were back from game drives).

**Review: Mara Serena Safari Lodge** My recent stay at Mara Serena Safari Lodge was a mixed experience. The lodge is located in a stunning part of the Masai Mara, with breathtaking views of the savannah. The location is perfect for game drives, and the scenic surroundings add a magical touch to your stay. However, the food was disappointing. The variety was limited, and the quality didn't quite match the level of the lodge. There’s definitely room for improvement in the menu options. The rooms, while clean, felt outdated and in need of an upgrade. A refresh in décor and amenities would really elevate the comfort and overall experience. Additionally, the service was slow at times, which was frustrating, especially after long days of activities. On a positive note, the staff was very attentive and eager to assist, which made a difference during our stay. Their friendliness and effort were greatly appreciated. Overall, while the lodge has a fantastic location and potential, improvements in food, room quality, and service efficiency would make it a more well-rounded experience.

The staff , the food , the location, the animals , the rooms

-location , in the middle of Masai Mara - food , very good quality and also selection of meals - staff , super friendly and also honest. My husband forgot his wallet in the restaurant and they called and delivered the wallet immediately to our room. It would be a disaster as all documents are in that wallet. We do appreciate how honest the staff there .

- if anything would be the price. It’s definitely one of the most expensive hotels during our trip. But it is busy season and location is in the park. I would still recommend this lodge without any doubts.

I liked that the lodge was inside the park. The staff was very personable and helpful. Special shout out to the manager Mike, our game drive guide Vivianne, our houseman Isaiah and the head chef.

The views were absolutely crazy. Staff was very helpful.

I think you need to make more facilitiee available inside the rooms. Like I didnt get a toothbrush and toothpaste inside the room. No bumwashers either. Bathrooms were just okayish compared to other 5 star hotels. More amenities in the bathroom needed