Crystal Centro Pearl Collection - Ultimate All Inclusive

Beach facilities are great, huge swimming pools, wonderful waterpark rides for adults and children, ample bars spread around the hotel grounds, staff works diligently on cleaning up common areas and keeping them organized, solid wi-fi coverage on the hotel grounds, including the beach, large variety of food in the self-service restaurants, plenty of vegetables

Dated facilities, quality of housekeeping services was lacking (trash not always emptied, dirty fridge never got cleaned), big portion of staff does not speak languages other than Turkish, no blankets in rooms (only thick sheets), price gouging taxi drivers charge double above the official meter prices (not quite the hotel problem, but they don't really push back on that), limited variety of proteins in self-service food areas, lots of "junk carb" food options

already put a complaint in to booking.com regards to poor expectations and poor customer service from the hotel staff, utterly unprofessional, rude, disappointed with the overall service. Example - an alarm was going off in my room from 12 midnight to 6am - i rang hotel reception who advised me they cannot do anything about it apart from in the morning, i.e. i should continue to try to sleep with a chirping loud alarm !! pathetic

Check in was smooth, pools were lovely so was the beach with plenty of sunbeds with umbrellas. Daily activities were good plus shows. Plenty of places to eat and good selection. liked the timed seating in the main restaurant made it less busy.

The beds were quite low and not that comfortable. The extra bed was soo small and very uncomfortable not suitable for adult. No evening entertainment for adults only.