Crystal Centro Pearl Collection - Ultimate All Inclusive

Bella pulita e buoni servizi

Un po’ datata

I'll start this review by saying that our stay at Crystal Centro was, all things considered, very good. The food and drinks were great, the activities inside the resort were fun, the daily shows were captivating. As I mentioned at the beginning, the food was great! Everything was fresh and many of the dishes are prepared right in front of you (eg. the grill, burgers and pastries). There are also many drinks to choose from, including cocktails. The kids/baby buffet could be more varied, but it was nice that it exists in the first place. The resort is clean and doesn't feel outdated. Though we didn't have the time to join the activites hosted by the staff, I thought it was very nice that staff members walk around and invite people to the daily activites. There was some kind of show every night. The ones we went to were very entertaining.

That being said, I do have to point out three big issues that we came across. First and biggest problem: when we arrived at the hotel we were told that they did not have the two rooms we reserved and paid for. This is unacceptable even for a low-cost 2 star hotel, and is absolutely shameful for a 5 star luxury resort. It was only after my wife argued with the receptionists and manager for 1 hour that somehow two rooms suddenly became available. I don't have to tell you how unpleasant that is after a long journey. Second issue: the seafood restaurant is not as advertised. As far as I can tell, they don't actually have a third kitchen dedicated for the seafood restaurant. And because of this it takes a very VERY long time for anything to be brought to the table. Our experience was made even worse as we waited about 1 hour for a second serving before asking the waiter about our order, only to be told that they forgot to place it to the restaurant. Third big issue: in rooms there was a terrible and intense smoking smell that came through the ventilation system. We were forced to keep the air conditioning on non stop because once stopped the smell invaded us. Extremely unpleasant. In our room, there was a smoking detector in the ceiling but most probably just for decor. It's impossible not to detect that kind of smoke. Other smaller problems: on the 8th floor, the cleaning team arrives always after 2PM, even 3 PM when we had to put the baby to sleep (so we had the do-not-disturb sign on). This meant that we had to go and ask the cleaning staff for new towels every day. At the quick bar the burgers (fast food) are served only at their table, so I was not being able to take it a few steps to the terrace of the main restaurant to serve them with my family that preferred other menu options. Needlessly inconvenient.

Der Aquapark

Das Essen, Sauberkeit, zu wenig Personal,

Nähe zum Strand

Die Pools Die Öffnungszeiten der Rutschen, wäre schöner gewesen, wenn man diese dauerhaft bzw. Bis 17 Uhr oder so geöffnet gelassen hätte,und nicht nur zur bestimmten Zeit geöffnet. Essen, was natürlich geschmackssache ist. Die Getränke ausgabe,beim essen. Beim Frühstück ist es schwer an getränke zu kommen,da die Bar beim Frühstück geschlossen hat. Somit haben wir kein einziges mal, sprudel wasser oder der Gleichen bekommen.Auf Nachfrage,sagte man, wir haben den schlüssel nicht für den Kühlschrank.

Dobra lokacija, blizina mora.

U restoranu su bile jako slabi stolovi i stolice neudobne, pribor za jelo isto tako slab i starog izgleda. Aparat za kafu je bio isto los i kafa loseg ukusa.

Totul a fost minunat

Mi-e personal mi-a plăcut tot, dar persoanele cu care am mers au rămas puțin dezamăgiți ca nu exista niciun fel de mâncare care să conțină carne de porc . Micul dejun a fost același în fiecare zi

entertainment programs are perfect and the staff behaved fabulous. Swiming pool and aqua park are also great

Not really

The resort is exceptional spotlessly clean with delicious food and well-appointed rooms. The staff are consistently attentive and helpful; for example, if your drink is nearly finished, they promptly bring you a fresh one. The buffet is always well-stocked with a wide variety of dishes, and there are additional dining options available by the pool area and other restaurants. 1 restaurant offers either Italian, fish or Turkish every night, you need to book and everything is included in the price. There are water slides for young children and adults, there are cabanas etc. The indoor pool is excellent, and the spa facilities are outstanding. My family and I booked a full massage package, and not only were we offered a discount, but they also provided a complimentary children's treatment for my son. The hammam baths are also a highlight and the massage was perfect. The bars are open throughout the day, and there’s a 24-hour restaurant available as well. Housekeeping staff are friendly and accommodating—even if not all speak fluent English, they make every effort to assist. I would absolutely return and highly recommend Crystal Centro.

The room was on the warm side, we had to open the balcony door in the evening

The information area the staff there were kind and helpful

The room door was broken the shower handle was broken their was water leak in bathroom the toilet was dirty water kept going cold they didn’t come and clean the rooms