Crystal Centro Pearl Collection - Ultimate All Inclusive

Location is convenient

Cleaning wasn’t good, in a bathroom was always bad odor

Best option for value for money all inclusive resort with less than half of the price of resorts around it

The food, pools and the all inclusive package make this an incredible property to holiday with family. The kids play area was open through the day and well equip equipped. The pool and water rides were the highlight

The staff in the reception could have been a bit more welcoming

My wife, my friend and his wife stayed for five days. The stay was really great. We enjoyed our time very much. The activities were great. The hotel design was great. The room design was the best. The rooms were cleaned daily. They came a little late, but that was okay. It is really a hotel worth trying and rating 10/10. The fish restaurant was really delicious. It was booked 3 days in advance. The music was beautiful in the restaurant. We lost our gold ring with a distinctive mark when we left. When we contacted them, it was found and received from security. Thank you very much for your honesty.

There were a few negatives, but they are acceptable. I hope they will be taken into consideration so that they can be developed. The services were a little weak by the staff. We had to get our own juices and snacks. The elevators were crowded in the evening. We arrived early and were hosted for breakfast, but it was delayed until 2:30 in the afternoon until we received our rooms. The food was a little repetitive, but the stay was excellent.

pool, evening programs (live music, concert and shows), drinks, friendly staff

A good variety at the buffé. Really nice pool area and also a huge plus for the bar at the pier! Most of the stab were really friendly, especially those working at the buffé! We loved that the Kids club were open for so many hours. Our 11 month old baby had the chance to play and take a break from the heat.

Unfortunately, we were ignored at the check in and also at another occassion. Both of the times, the receptionist chose to help the other guest first, even though they saw that we were waiting. A bad first impression we must add. Also, a stab member approached us at the Kids club asking if we want to review the hotel. When she located the Google page, we noticed that she gave our review 5 star without even asking or anything. She told us that she had to take a picture of the review and send it to her boss. Of course we changed it, however that is not how you do things at a hotel like this.

The breakfast was amazing

My sister got chased by 8 dogs on the beach and she was very scared when this happened. This is unacceptable - those dogs should not be on a holiday resort. One of our rooms was dirty and there were scratch marks over furniture.