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8.6 / 10 Guest Rating

Alila Mayakoba

Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, mx

Alila Mayakoba - main view

About the Property

Luxurious Accommodation and Amenities

Indulge in the ultimate relaxation experience at Upscale Andaz Mayakoba. Each air-conditioned room offers a flat-screen TV, plush bathrobes, and slippers for your comfort. Enjoy stunning views of the sea or lake from select units, ensuring a memorable stay.

Culinary Delights

Savor exquisite dining options at one of the four restaurants, ranging from fine dining at Casa Amate to beachfront seafood at Sotavento and Tinta del Pulpo. Room service is available 24 hours a day, catering to your cravings at any time.

Recreational Paradise

Embark on a journey of wellness at the Mayan Oasis Spa, featuring massage rooms, a hydrotherapy circuit, and sauna. Take advantage of water sports facilities, complimentary bicycle usage, and access to the El Camaleón Golf Club and Mayakoba Tennis Centre for a fulfilling stay.

Book your stay at Andaz Mayakoba now for an unforgettable upscale getaway!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
1/7

King Room

The spacious triple room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 1 King Bed

Non-refundable
Room Only
20% OFF$779.83

$623.86

Includes taxes & fees

1 King Bed

Non-refundable
Breakfast Included
20% OFF$1,281.34

$1,025.07

Includes taxes & fees
Double Room with Two Double Beds - Photo 1
Double Room with Two Double Beds - Photo 2
Double Room with Two Double Beds - Photo 3
Double Room with Two Double Beds - Photo 4
Double Room with Two Double Beds - Photo 5
Double Room with Two Double Beds - Photo 6
Double Room with Two Double Beds - Photo 7
Double Room with Two Double Beds - Photo 8
Double Room with Two Double Beds - Photo 9
Double Room with Two Double Beds - Photo 10
Double Room with Two Double Beds - Photo 11
1/11

Double Room with Two Double Beds

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 2 Double Beds

Non-refundable
Room Only
20% OFF$779.83

$623.86

Includes taxes & fees

2 Double Beds

Non-refundable
Breakfast Included
20% OFF$1,281.34

$1,025.07

Includes taxes & fees
King Room - Lagoon Area - Photo 1
King Room - Lagoon Area - Photo 2
King Room - Lagoon Area - Photo 3
King Room - Lagoon Area - Photo 4
King Room - Lagoon Area - Photo 5
King Room - Lagoon Area - Photo 6
King Room - Lagoon Area - Photo 7
King Room - Lagoon Area - Photo 8
1/8

King Room - Lagoon Area

The spacious triple room features air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 1 King Bed (Lagoon Area with Plunge Pool)

Non-refundable
Room Only
20% OFF$932.98

$746.38

Includes taxes & fees
Double Room with Two Double Beds - Lagoon Area - Photo 1
Double Room with Two Double Beds - Lagoon Area - Photo 2
Double Room with Two Double Beds - Lagoon Area - Photo 3
Double Room with Two Double Beds - Lagoon Area - Photo 4
Double Room with Two Double Beds - Lagoon Area - Photo 5
Double Room with Two Double Beds - Lagoon Area - Photo 6
Double Room with Two Double Beds - Lagoon Area - Photo 7
Double Room with Two Double Beds - Lagoon Area - Photo 8
Double Room with Two Double Beds - Lagoon Area - Photo 9
Double Room with Two Double Beds - Lagoon Area - Photo 10
Double Room with Two Double Beds - Lagoon Area - Photo 11
Double Room with Two Double Beds - Lagoon Area - Photo 12
Double Room with Two Double Beds - Lagoon Area - Photo 13
1/13

Double Room with Two Double Beds - Lagoon Area

The spacious quadruple room offers air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 2 Double Beds (Lagoon Area)

Non-refundable
Room Only
20% OFF$843.63

$674.9

Includes taxes & fees

2 Double Beds Lagoon Area

Non-refundable
Breakfast Included
20% OFF$1,393.76

$1,115.01

Includes taxes & fees
King Room - Beach Area - Photo 1
King Room - Beach Area - Photo 2
King Room - Beach Area - Photo 3
King Room - Beach Area - Photo 4
King Room - Beach Area - Photo 5
King Room - Beach Area - Photo 6
1/6

King Room - Beach Area

The spacious triple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

50 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

1 King Bed Beach Area

Non-refundable
Room Only
20% OFF$1,432.76

$1,146.21

Includes taxes & fees

1 King Bed Beach Area

Non-refundable
Breakfast Included
20% OFF$1,565.24

$1,252.19

Includes taxes & fees
Double Room with Two Double Beds - Beach Area - Photo 1
Double Room with Two Double Beds - Beach Area - Photo 2
Double Room with Two Double Beds - Beach Area - Photo 3
Double Room with Two Double Beds - Beach Area - Photo 4
Double Room with Two Double Beds - Beach Area - Photo 5
Double Room with Two Double Beds - Beach Area - Photo 6
1/6

Double Room with Two Double Beds - Beach Area

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

2 double beds beach area

Non-refundable
Room Only
20% OFF$1,432.76

$1,146.21

Includes taxes & fees

2 double beds beach area

Non-refundable
Breakfast Included
20% OFF$1,565.24

$1,252.19

Includes taxes & fees
Ocean View Signature Studio - Photo 1
Ocean View Signature Studio - Photo 2
Ocean View Signature Studio - Photo 3
Ocean View Signature Studio - Photo 4
Ocean View Signature Studio - Photo 5
Ocean View Signature Studio - Photo 6
Ocean View Signature Studio - Photo 7
Ocean View Signature Studio - Photo 8
Ocean View Signature Studio - Photo 9
Ocean View Signature Studio - Photo 10
Ocean View Signature Studio - Photo 11
Ocean View Signature Studio - Photo 12
Ocean View Signature Studio - Photo 13
Ocean View Signature Studio - Photo 14
Ocean View Signature Studio - Photo 15
Ocean View Signature Studio - Photo 16
Ocean View Signature Studio - Photo 17
Ocean View Signature Studio - Photo 18
Ocean View Signature Studio - Photo 19
1/19

Ocean View Signature Studio

The spacious triple room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

76 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Signature Studio Ocean View (with Plunge Pool)

Non-refundable
Room Only
20% OFF$1,405.19

$1,124.15

Includes taxes & fees
Double Room With Two Double Beds - Beachfront - Photo 1
Double Room With Two Double Beds - Beachfront - Photo 2
Double Room With Two Double Beds - Beachfront - Photo 3
Double Room With Two Double Beds - Beachfront - Photo 4
Double Room With Two Double Beds - Beachfront - Photo 5
Double Room With Two Double Beds - Beachfront - Photo 6
Double Room With Two Double Beds - Beachfront - Photo 7
Double Room With Two Double Beds - Beachfront - Photo 8
Double Room With Two Double Beds - Beachfront - Photo 9
Double Room With Two Double Beds - Beachfront - Photo 10
Double Room With Two Double Beds - Beachfront - Photo 11
1/11

Double Room With Two Double Beds - Beachfront

The spacious quadruple room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

49 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 2 Double Beds (Beach Area)

Non-refundable
Room Only
20% OFF$971.26

$777.01

Includes taxes & fees
Lagoon Skyview Suite with Accessible Shower and Plunge Pool - Photo 1

Lagoon Skyview Suite with Accessible Shower and Plunge Pool

The spacious suite provides air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower.

100 sqm
Sleeps 4
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Lagoon Skyview Suite, Accessible Shower (With Plunge Pool)

Non-refundable
Breakfast Included
20% OFF$2,289.85

$1,831.88

Includes taxes & fees
Lagoon Suite - Photo 1

Lagoon Suite

The spacious suite provides air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower.

100 sqm
Sleeps 3
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Lagoon Area Suite

Non-refundable
Breakfast Included
20% OFF$1,726.78

$1,381.42

Includes taxes & fees
King Room with Ocean View - Photo 1

King Room with Ocean View

The spacious double room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room 1 King Bed Ocean View

Non-refundable
Room Only
20% OFF$1,124.41

$899.53

Includes taxes & fees

1 King Bed Ocean View

Non-refundable
Breakfast Included
20% OFF$1,792.36

$1,433.89

Includes taxes & fees
Double Room with Two Double Beds and Ocean View - Photo 1

Double Room with Two Double Beds and Ocean View

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room 2 Double Beds Ocean View

Non-refundable
Room Only
20% OFF$1,124.41

$899.53

Includes taxes & fees

2 Double Beds Ocean View

Non-refundable
Breakfast Included
20% OFF$1,792.36

$1,433.89

Includes taxes & fees
Serenity Suite with Plunge Pool and Ocean View - Photo 1

Serenity Suite with Plunge Pool and Ocean View

The spacious suite features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower.

103 sqm
Sleeps 7
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Suite Ocean View (w/ Plunge Pool)

Non-refundable
Room Only
20% OFF$3,026.1

$2,420.88

Includes taxes & fees
Lagoon Skyview Suite with Plunge Pool - Photo 1

Lagoon Skyview Suite with Plunge Pool

Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as lake views. The unit offers 1 bed.

100 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Suite (Lagoon Skyview w/ Plunge Pool)

Non-refundable
Room Only
20% OFF$2,132.69

$1,706.15

Includes taxes & fees
Beachfront Signature Studio with Plunge Pool - Photo 1

Beachfront Signature Studio with Plunge Pool

The spacious family room has a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The family room offers a TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.

66 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Signature Studio Beachfront (with Plunge Pool)

Non-refundable
Room Only
20% OFF$1,481.78

$1,185.42

Includes taxes & fees
Beach Area Suite - Photo 1

Beach Area Suite

The unit offers 1 bed.

100 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)

Suite (Beach Area with Plunge Pool)

Non-refundable
Room Only
20% OFF$2,630.44

$2,104.35

Includes taxes & fees

Guest Reviews

8.6
Excellent113 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

E
ErnestousUS
Verified booking
couple
Standard Room
Stayed in Feb 25, 2025

"Great location, clean rooms and friendly staff. What else you need?"

8.0

Private location and clean rooms. Staff very friendly.

Breakfast restaurant was kind of small for the amount of people. Buffet options was limited. I went there so I can play golf with my friends but the hotel price seems too high for me.

Helpful?
W
WalidfrFR
Verified booking
couple
Standard Room
Stayed in Feb 25, 2025

"Très bien"

9.0

Très belle établissement nous avons adoré notre séjour c’est un Hôtel qui se situe au sein du complexe Mayakoba, qui est un complexe génial au groupe en quatre hôtels avec un ensemble d’équipement très bien. La literie et bonne tout les équipements sont un peu vieillissant, mais dans tous les cas, l’hôtel rentre en rénovation à partir du 1er mars 2025 donc je suis sur à sa réouverture, il sera au top du top. Piscine ensoleillé toute la journée et la plage au top le personnel nettoie quotidiennement la plage pour qu’elle sois bien jolie une très belle vue Le complexe a tous les équipements adéquate pour passer un séjour de rêves Pour tous les clients hésitant à y aller, je vous conseille à 100 % d’y aller vous n’allez pas le regretter

Le personnel par moment il ne se sentait pas concerné par nos demandes et limite on les gener. ( exemple, nous demandons la voiturette pour aller au lobby au Téléphone audio Ok. Une fois qu’on descend en bas il n’y a personne pendant 10 15 minutes. A la fin , nous marchons à pied.) Ce que je peux comprendre qu’ils vont être au chômage technique après du partir du 1er mars mais ce n’est pas une raison de ne pas bien se comporter avec les clients qui sont en séjour dans l’hôtel. Par compte le service de Conciergerie a été au top du top. Niveau de la restauration, le restaurant sont pas très qualitatif c’est trop industrielle . En espérant ils y remédie pendant la rénovation.

Helpful?
G
GökseltrTR
Verified booking
couple
Standard Room
Stayed in Feb 15, 2025

"Exceptional"

10.0
Helpful?
M
MayanilIL
Verified booking
family_with_children
Standard Room
Stayed in Feb 9, 2025

"Excellent"

8.0
Helpful?
R
RicardomxMX
Verified booking
couple
Standard Room
Stayed in Feb 5, 2025

"Exceptional"

9.0

Las instalaciones y la logistica

Podrian mejorar el servicio en la playa.

Helpful?
J
JuanclCL
Verified booking
family_with_children
Standard Room
Stayed in Feb 2, 2025

"Todo perfecto"

10.0

Todo perfecto, la mezcla de jungla con playa es increíble

Helpful?
J
JuanclCL
Verified booking
family_with_children
Standard Room
Stayed in Feb 2, 2025

"Todo perfecto"

10.0

La mezcla entre l selva con sus animalitos y la playa

Helpful?
E
ElianausUS
Verified booking
family_with_children
Standard Room
Stayed in Jan 30, 2025

"Agradable"

8.0

Siempre vamos , me encantó , el personal súper bueno , el de tinta de pulpo no muy amable , Xochilco la chica de recepción de información a los clientes siempre la mejor ! Excelente persona excelente trabajadora

Esta vez había mucha mucha gente , y la comida no era de la misma calidad , sobre todo en el desayuno

Helpful?
V
VeronikadeDE
Verified booking
couple
Standard Room
Stayed in Jan 26, 2025

"Schöne Lage, Resort mit Potenzial, zu wenig Personal! Im Vergleich zu anderen Resorts in der Gegend maximal wie 3-4 Ster"

7.0
Helpful?
J
Jean MarcfrFR
Verified booking
family_with_children
Standard Room
Stayed in Jan 16, 2025

"Même si c’est un gros hôtel, ils ont su nous faire oublier la masse de monde. Donc je recommande cet établissement"

8.0

Après un souci dans la première chambre, l équipe a été ultra réactive et a pu nous transférer en nous surclassant ! Vraiment parfait et merci à eux . Les jardins sont spendides et les ruelles dans la mangrove en vélo c est top !

Helpful?