Elixir Hills Suites Resort and Spa

Nice ambience , blended in nature. Good food

Nothing much

Our room was large, clean and very comfortable, looking out over the forest and we were able to watch birds and giant squirrels from our balcony. The hotel pool looked lovely though we didn’t go in as we visited during the cool season. There is a short walk through the forest to a beautiful private waterfall. The restaurant provided a very varied and tasty buffet at breakfast (include dosa station and eggs cooked to our liking) and dinner. The restaurant staff were excellent-very helpful and attentive.

The hotel needs a bit of care and attention to maintain it and there were some parts of the grounds where a lot of trash has built up.

Helpful staff especially the front desk.

There was a sanitation issue in the Jacuzzi in our room. The front desk immediately agreed to move us to a different room. What I found concerning was the inconsistency in the amenities across similar category of rooms such as one room has a mini refrigerator while the other does not in the same category. there is some green algae, forming around the window. It should be maintained.

Way to stay.

Booked a suit room with a Jacuzzi, i received a broken jacuzzi, which doesn't have controls to operate and it is covered with a lot of M-seal. The glass bathroom doors are not properly fitted and the screen for the open bathroom is torn. When entering the floor found red coloured spits on the white wall. The dining area was not clean. There is no even coffee mug and no even water glass. Followed them 2 days after my checkout to get the invoice copy.

Food, ambience, privacy, staff

Need maintenance for fewer items

Fans were making noise. They provide another room after the complaint. There also the fans were making noises