Leptos Panorama Hotel

From the guy that needs more vacation ;) This is the place where you learn that 5-star hotel is not about dining, amenities or a pool. It is all about customer service and how closely and swiftly your needs are attended. Maria and Georgia - whoever hired these ladies is a very lucky person to have them on board, because they are indeed the 5 stars of this facility. I had many laughs with them during our stay which I especially admire and look for in people working in the hospitality biz. I wish that I had such people around me at every place I ever travel to. Location - the location of the hotel is in my opinion just right - not too close to the city to make it more private and cosy, however still in walking distance to many restaurants, shops and beaches. There is a bus stop at the main gate of the hotel and a bus leaves to Chania city centre every 20 minutes or so. You can conveniently buy tickets in the local shop next to the reception. We were a family of 4 including a toddler and a 4yo and we found it comfortable to go to any place we wanted to. Food was of a very good quality, they offer themed dinners and the choice was above average. The dining area had a spectacular view, so each meal whether breakfast or dinner has been a great experience. We were offered one of the best rooms in the whole hotel with Chania and sea view. No complaints about the room size or cleanliness. The entire hotel has a typical southern europe vibe to it. Beds were comfortable, cleaning occurred daily. The pool is well situated, but sadly we did not have a chance to use it much due to low water temperature (we were there mid Oct). I bet it is a banger in the summer season with this amazing view. Parking is free of charge and spacious which can be very convenient if you use a car for sight seeing. Staff seemed friendly and always smiling.

Only very minor things that do not affect our overall score and are noted from the perspective of family with small kids: - limited entertainment for kids (lack of kids club or similar place - there is a tiny outdoor playground); - lack of heated pool, although I cannot complain about that as I chose to come there in Oct.

5 Star Location and Facilty

The hotel, food, the staff and view was perfect

Wij verbleven 5 nachten in dit Leptos panorama hotel. We werden een warm welkom geheten door Georgia. de hele vriendelijke gastenrelatie manager. We hadden een kamer op de 3e etage met een geweldig panoramisch uitzicht op zee. Het professionele en vriendelijker personeel zorgt ervoor dat u in dit prachtige hotel kunt genieten van een luxe vakantie.. Wij hebben echt een top verblijf gehad in dit hotel.. Het RedBull koppel

De sfeer in het restaurant kan beter..

Pent hotell med kort avstand til stranden. Fantastisk utsikt fra restaurantområdet og lobbyen. Hyggelig personale. Bussen til Chania går fra stoppet rett nedenfor hotellet som gjør at det er lett å ta seg til og fra Chania. Hilsen Alva

Check-in henkilökunta oli erittäin avusliasta ja kohteliasta

Stunning surroundings with the pools and ocean views. From the moment we walked in, we were treated like royalty from the staff. Georgia affectionally known as “the dog“ as the concierge who made it her business to make sure we were always comfortable and satisfied. Her big smile and warmth made us feel like family after just a few days and her generosity made our stay even more special and memorable. Betty was also another staff member at the executive pool area who was always hard-working and again wanting us to be comfortable. The lunch buffet was absolutely incredible with so much food and variety of food. The grounds of the hotel, including the pool area and the. Indoor and outdoor lobby areas with comfortable couches and tables for people to spread out. It was nice seeing people in the evening sitting together having drinks, playing cards or just conversing. The breakfast was also absolutely amazing.

Nothing

The panoramic view & pool area were both fabulous. The bar & restaurant staff were great. Georgia , the Guest relations manager was excellent , so helpful & friendly .