Presidential Suites by Lifestyle Puerto Plata - All Inclusive

Variety, options, social, community, safety

Not enough English-speaking workers

Rude staff. Fishy exchange rate and had to pay 2 times the fee already paid at booking.com

Well maintained, clean and comfortable

Presidential Suites is advertised as Adults only but families from other neighboring resorts were allowed unchallenged access to pool, bar and other areas of the resort.

Most staff was friendly.

We booked the presidential suite rm# PS002 and there were many problems, there was no hot water, no telephone line, there was a strong smell of mold and a leak that flooded our room that could of ended badly with a serious fall. We arrived on a Monday, advised of the hot water and telephone situation, they said it would get fixed, but it took 3 days and with repeated reminders to only have the hot water fixed 3 day into our stay and with no line in the room we had to make repeated visits to the lobby to keep informing of the problems. The flood occurred on Wednesday, we stumbled into it after coming in from a beach day and I slipped, luckily I caught my self. We encountered roaches at the Brazilian restaurant, which was disgusting!! I reached out to a supervisor and she was unaccommodating when she saw my reservation was done through booking.com.

nothing

everything

Good