Crown Regency Beach Resort

Ocean front

Outdated must be renovated, croaches in the bathroom. Old furnished and smells bad

Beach Front

Need improvement inside the room and the building.

This surely was the worst experience ever. We had our booking confirmed (and fully paid), but upon arrival in the hotel, they claimed that they did not receive it and they are fully booked. The Hotel Manager even informed us that they can not do anything. But upon checking on all the booking apps and even on their website, they still have available rooms. We discussed the matter with the Manager but he just left and did not resolve the issue. After almost 2 hours of waiting, the frontdesk said that they have received our confirmed booking, but the room we booked is no longer available and they have to downgrade our room. It surely was the worst experience ever. Good thing we were able to book another hotel through the help of a booking app. The booking app was even contacting them to resolve the issue but they are not responsive. I hope they filter and improve their hiring process as the manager surely does not know how to handle and resolve cases like this. He even claimed that they get this a lot (booking confirmed on the app, but not reflected on their system). If this is the case, I wonder how many guests experienced this, and how come it is not yet resolved.

Great Location, close to the beach and many other shops, busy location in the evening

Cockroaches in the bathroom, no smoking area in the whole hotel, wasnt able to get pool towels due to not havening enough of them. Jets in the hot tub didnt work properly.

The hotel stay was marred by inconvenient access requiring a 5-minute walk with bags, severe cockroach infestations in multiple rooms despite complaints and video evidence, and a breakfast that was a meager plated meal (not the advertised buffet) with small portions, a hair in the food, and long waits. Poor service exacerbated issues, like charging 50 pesos per bucket of ice that guests had to fetch themselves from the lobby, making the overall experience unsanitary, frustrating, and unworthy of recommendation.

The staff was very friendly and accommodating. This facility is rundown roaches in the roomi. In desperate need of a renovation.

The beds The roaches The TV