True Blue Bay Resort

Nice pools and good location

There was multiple cockroach’s in our room

The staff were very helpful, pools and room well kept.

Nothing

Everything

The room was spacious and clean. The shower was lovely. I liked the 4 pools and the availability of day beds and sun loungers around the pool. Some staff were really polite and friendly.

The majority of staff were friendly and helpful, however, there were a few who were rude. The service can be extremely slow and the availability of food and drink items is not great, yet service charge is added to every bill. The policy for booking a late check-out should be reviewed, should not have to wait until the morning of check-out to get confirmation. The charge for oil on linen should have been itemised, as there is no proof of the damage nor that it was an accurate charge. Majority of cocktails contain way too much alcohol, and clearly are not measured (some may like that), I struggled to enjoy any cocktail I bought as it was too strong, despite, requesting not too much. Street Food Wednesday- the tables for walk-ins should be reviewed, looks very derogatory just putting people in the back with cheap tables and chairs. House of Bakery- was closed when it should have been open (according to website). Bins in room- should have a bin with a plastic bad for food waste. The soundproof for rooms was non-existent, can hear neighbours next door and their conversations.