Villa ALANNA

床很大很舒服 服務很好

The front desk team was extremely accommodating throughout our stay. We especially enjoyed the breakfast and its excellent selection. Both the wait staff and housekeeping were outstanding. we loved the room. It was very comfortable, clean and spacious.

3房3衛加上一個獨立按摩池 客廳、餐廳很大，非常適合一群朋友出遊 房間也算新，可以洗衣服、自己烹調食物 早餐可以選在咖啡廳或房間吃 7-11、星巴客在旁邊 服務人員很棒

連續住宿太多天，早餐會有點膩 美式咖啡不好喝

Nous avons passé un excellent séjour à la Villa Alanna. Les petits déjeuners étaient très bien préparés et servis avec une courtoisie exemplaire. Nous avons aimé tout le personnel à la réception mais une mention spéciale à la charmante Phung une jeune dame amicale et généreuse de son temps. Bravo

Staff were nice and polite.

We recently booked a 4-night stay at this villa, and unfortunately, our experience was overwhelmingly negative due to a combination of a rigid policy and poor accommodation. Our troubles began even before we arrived. Our flight to Chiang Mai was cancelled due to extreme weather conditions. We immediately contacted the villa, hoping for understanding, but were told that our booking was non-refundable and, more surprisingly, could not even be rescheduled. We were left with a difficult choice: forfeit the entire amount or find a way to get there. We managed to arrive a day late by purchasing new, expensive flight tickets for the following day. This meant we lost the first night of our stay. We politely asked if the villa could waive that one night's charge given the extraordinary circumstances, but the request was firmly denied. When we finally checked in, there was no gesture of goodwill or compensation for our trouble. The room itself was a letdown. We were assigned a room facing a noisy street, making it difficult to relax. To make matters worse, the air conditioning was not functioning properly, which led to several uncomfortable and sleepless nights. Basic hygiene was also a concern. The towels provided were visibly dirty and stained. Luckily, we had brought our own, so we avoided using them. The one positive aspect of our stay was the staff, who were consistently nice and polite. However, their good service could not make up for the villa's inflexible policies and the substandard room conditions. A word of advice: If you book this villa, be 100% certain you can arrive, no matter what. They do not make exceptions for flight cancellations, even for weather events beyond anyone's control. The financial risk, coupled with the disappointing room quality, makes it a stay we cannot recommend.