Bahia Principe Explore Legend - All Inclusive

We had an amazing 10-day stay and truly had a vacation to remember! What we loved most was the quality and variety of entertainment. There was always something fun happening: activities during the day, shows at night, and it makes such a difference when you’re primarily enjoying the resort grounds. You never feel bored, and there’s always something to look forward to. The concept of the hotel is beautiful. The charming alleys, the castle, and the perfectly maintained grounds create such a special atmosphere. Everything feels thoughtfully designed and well kept. While the buildings and rooms could use a bit of updating, it was nothing major and certainly didn’t take away from our experience. The true highlight of our stay was the people. The warmth and hospitality of the staff is unmatched. We made new friends who made us feel like family: Rosalinda, our wonderful cleaning lady; Yasel, who kept our mini fridge perfectly stocked; and Isaury at the beach, who always greeted us with the warmest smile and took such great care of us. They made us feel like royalty every single day. Thank you for an unforgettable vacation — we can’t wait to return!

Check in was easy and the girls at the front desk were very nice. We have no complaints about the room, we had everything we needed it ( hair dryer was broken but they brought me a new one the same day) . The Housekeeping lady was wonderful! The buildings are in need of some maintenance . Each building has two staff at each entry to assist you with restaurants reservations or anything that you need. The beach is beautiful but very crowded at times. We were able to get a nice spot with shade every day but you have to make sure you go there before 8 am. We didn’t use the pools that much but there is plenty room in that area. We liked the Main buffet, always fresh food and different options. Our favorite restaurant was the French ( delicious steak and lobster) , Rodizio was also good. We didn’t care about Oneiro, the show was nice but the food was old and very cold. The entertainment at night was ok, after the show they have live music at the terrace but it’s the same music every days so in day 4 gets a little boring. In night 4 I got very sick after dinner at Oneiro (I think was the passion fruit juice) and in night 6 my husband got very sick too. We were very careful with the water but we don’t know exactly what happened. I guess this is happening a lot in DR in general so please be careful with what you drink.

We had an amazing stay in Punta Cana, especially as a family. The pools were the highlight, multiple options plus a fantastic mini water park that kept the kids entertained for hours. It’s truly designed with families in mind. The beach was just as beautiful, with soft white sand and calm, clear water that made it easy to relax while the kids played. The food was average, plenty of choices, but nothing extraordinary. However, the service more than made up for it. The staff was exceptional, friendly, attentive, and wonderful with children. If you’re traveling with kids, this resort is a fantastic choice for the pools, beach, and outstanding service alone.

Las actividades, propuestas para los niños e instalaciones.

Que sea imposible reservar para cenar en los restaurantes temáticos. Tampoco me agradó el accionar de la consierge al realizar el check in, pues me ofreció realizarle a ella un pago en efectivo a cambio de una mejor habitación (para lo que me llamó a un costado de la mesa de atención), al negarme, me ofrece una cena temática al valor de 100 Usd, la cual aboné con tarjeta de crédito. Con el correr de los días, me entero que la cena show era gratis para todos los huéspedes. El reclamo se efectuó en el establecimiento.

excelente

Casi todo, muy hermoso, los postres, la tina, las cortinas, la atención, muchas zonas verdes,

No hubo fiuesta del 24 Diciembre para los niños, nada especial para la llegada de santa

Bahia Principe Fantasia – Punta Cana (December 23–30, Family of 5) We traveled to Bahia Principe Fantasia with our three kids (ages 3, 7, and 14) from Dec 23–30 with Air Canada. Unfortunately, travel was a nightmare with constant delays both ways, but that was airline-related—not the resort. Check-in & App Experience Check-in at the resort itself was excellent—quick, simple, and stress-free. You simply give your name and receive wristbands with your room information. I loved how efficient this was. The Bahia Principe app lets you check in 10 days before arrival, which also allows you to book restaurant reservations in advance. You get up to 7 reservations for a week stay. We booked four: Japanese Teppanyaki, Brazilian, Circus, and La Gourmet. I really appreciated being able to plan ahead. Once booked, the app creates a calendar with your reservations, but once onsite the event info wasn’t always accurate and didn’t include maps or clear locations, which was frustrating. Some kids’ activities listed (like slime making) were no longer offered, which disappointed my kids. Room We stayed in room 99211—the first building to the right when leaving the lobby. The location was fantastic: very close to the buffet and main amenities. However, our reservation stated “castle view,” and there was absolutely no view of the castle from our balcony. The room itself was spacious and decent but definitely dated. The beds were extremely uncomfortable and the pillows were rock hard. For $3,000–$3,100 per person, I expected much better quality. The bathroom was very large, but the blow dryer was terrible—bring your own. The in-room coffee machine didn’t work and appeared rusty. Food & Dining Food overall was good, with lots of variety. The Christmas buffet was beautiful with tons of options, but it was insanely crowded. They really should have more than one buffet open at all times to spread people out. One major downside was buffet service, which was honestly awful. Getting drinks was nearly impossible—you barely got water, let alone anything else. Even when asking for drinks, they often never arrived. I wish there were self-serve drink stations. This was one of the most frustrating parts of the stay. That said, we loved the casual food options by the beach and water park—fresh pizza, ice cream, fruit sandwiches, and plenty of easy grab-and-go food, which was great for kids. Restaurants • La Gourmet: Not very “gourmet.” Decent menu, but steak and lobster did not come with sides, and there was no Caesar salad option, which was odd. Kids don’t order from the menu—they get a kids “buffet,” which my kids barely touched (cold spaghetti with a rock-hard meatball). Desserts were creative and good, but we wouldn’t repeat this restaurant. • Brazilian: Our absolute favorite. Located at the Grand resort right by the ocean—beautiful setting. You start with a massive buffet, then servers come around with meats. Everything was phenomenal. 10/10. • Japanese Teppanyaki: Located in the Grand lobby. Plenty of food and the family enjoyed it, but everything was heavily covered in teriyaki and sauces, which was a bit much for me. The show was just okay. • Circus Restaurant: Located beside the water park. Due to renovations, we didn’t get the full dinner-and-show experience we hoped for, but the meal and service were excellent. Service at all the restaurants was fantastic—night and day difference compared to the buffet. Entertainment & Noise Evening entertainment was extremely loud—by far the loudest resort we’ve ever stayed at, and we’ve traveled a lot. If you want to go to bed before 11pm, good luck. The entire resort can hear the shows. This was shocking considering Fantasia is heavily marketed as a family resort with young kids. Pools, Beach & Grounds The resort itself is beautiful, and the pools are great. The beach was stunning and the water was lovely. Kids absolutely loved the water park at both Fantasia and Grand. One thing we did appreciate is that staying at Fantasia allows you to explore other Bahia Principe sections (excluding Luxury Amber & Esmeralda). They tell you at check in that you can use all the other sections along with their amenities just not the buffets (excluding Esmeralda) but We used the Esmeralda pool without issue. The Grand section actually looked nicer overall, but was much busier. We waited about 25 minutes to get drinks there, while at Fantasia we never waited in line for poolside drinks. Kids Club & Family Activities There is a kids club and teen den, but parents are not allowed inside. While I understand the concept, I really disliked that there wasn’t a shared space for families to enjoy together. My 14-year-old is shy and didn’t want to go alone, but would’ve loved to go in with his younger brother. The teen den was under renovations, so only parts were open, though it looks like it will be great once finished. There really wasn’t much to do as a family beyond swimming during the day. Pool tables near the theatre required payment. No shared indoor play spaces or family game areas, which felt like a missed opportunity for a family-focused resort. Overall Impression Fantasia is beautiful, has great pools, a lovely beach, and excellent à la carte restaurants—but the poor buffet service, uncomfortable beds, extreme noise levels, dated rooms, and lack of family-inclusive activities really held it back. This is not a 5-star resort in our opinion—closer to a 3-4-star. The Grand section felt more polished and fancier, despite having a lower rating. We wouldn’t return to Fantasia for $3,100 per person. Overall Rating: 4/5

We came with 5 other families. Worst place to stay DO not stay here. Food is awful, the staff is miserable, accommodations in the room are terrible. Everything is old and the mini fridge is not stocked with any snacks for the kids. Broken fridge, water temperature is steaming hot. Can’t shower cause the water is steaming hot. No pool towels, we had to wait hours, they run out of food constantly. The food quality is low grade. Royalton is way better and pricing is the same. The beach is far and requires over a 10 minute walk. I can’t stress enough saying to not stay at this hotel. Unless you set your expectations to a 3 star hotel because that is what it should be rated.

I usually don't leave bad reviews but here we go. I'm huge on reviews. Prior to booking I read most of them and it was 50/50 so since we stayed at Bahia Principe Jamaica with no issues (IT WAS TRULY AMAZING FROM THE TIME WE CHECKED IN UNTIL THE TIME WE LEFT). We decided to give the Fantasia a try. This is our third time visiting the Dominican Republic. Our first time staying at the Fantasia. I honestly would NEVER stay here again. We arrived at the Fantasia on Christmas Eve. We booked 2 rooms in advance, castle front view. Once we arrived and checked into our room we noticed a bloody pillow, dirty room and left over items in the drawer from the previous guest. We immediately contacted the front desk and they sent someone from house keeping to clean the room. The second day, Christmas Day we woke up went to run the water and it was scorching hot. Thank goodness no one burned themselves. There was a horrible sewage smell coming from the shower. We went to turn on the jet tub and a piece shot up and hit the ceiling water running everywhere. There was also water running from the bathroom sink on the floor. At this point I'm upset this is not how we expected to start our vacation after paying our money. We went downstairs and spoke to someone at the front desk. They decided to change our room due to the issues but we couldn't check in until 4pm. Another huge inconvenience. Thank goodness we had another room we could take a shower in until our room was ready. Now for the second room our family member waited 3-4 days for a working remote. We called several times for a working remote and clean wash cloths. Which took forever to receive. Our family member couldn't turn her tv on or off for days. Finally after 4 days she received a working remote. We had to actually bring the old remote to the front desk hoping to get a new one. Back to the first room. We checked in to our new room at 4pm on Christmas Day. The room was much cleaner except the wash cloths were very dingy. The curtains on the balcony were gross. The only huge issue was we no longer had a castle front view that we paid for. They claimed the new room was a front facing but all we saw was the top of the castle, the pool and the garden. At this point I'm so over the Fantasia. The grounds were very clean. All the food we tried was delicious. The pools were very clean. The only downside about the pool was people coming down dropping off towels on a chair and disappearing for hours which made it harder for anyone else to grab a chair. Some of the staff were very nice and friendly. Some had a chip on their shoulder. One young lady I wish I knew her name. We booked a reservation at the Indian restaurant Thali near the beach. She started as our waiter but was rude the entire time as if she doesn't like her job. We asked for appetizer. She never came back with our appetizer. Then told another waiter to help us when all we did was ask for our food. The second waiter was much nicer but by then we were disappointed and ready to go. We also booked a reservation at the Brazilian steakhouse. We arrived and were told we didn't have reservations. We waited about 20 minutes with multiple phones calls and me having to get real upset before we were eventually seated. On our last night, We requested to speak with a manager, since we were told someone from customer service would call us back on Christmas Day. We waited 4 days and no one called us. No one pretty much cared we didn't receive our room we paid for. We finally spoke with someone and all they could offer us was a $100 store credit at the gift shop or a bottle or rum. (NEITHER ONE COULD COMPARE TO A FRACTION OF WHAT WE PAID. NOR THE INCONVENIENCES OR CHALLENGES WE FACED) Which was a slap in the face after we PAID FOR TWO CASTLE FRONT ROOMS. We checked out today and was told to just email customer service, include our complaint letter and someone will get back to us which is B.S. Moral of this long review BOOK AT YOUR OWN RISK!!! WITH THE NAME (BAHIA PRINCIPE) AND OUR PREVIOUS EXPERIENCE WE DEFINITELY EXPECTED BETTER. WE ARE STILL LOOKING FORWARD TO SOMEONE REACHING OUT TO US!!!!

Great resort. Amazing environment for the kids. Italian restaurant was amazing. Deyby was our waiter for couple of nights in a row. Excellent service.