Jewel Matrouh Hotel

The worst Experience I have ever had in such Hotel either in Egypt or any where else in the world, we did not have reservation but we went to the reception requesting an offer for Family room for 3 or 4 nights, the hotel offered us family room, but after they got our passport and left us waited about 1 hour to check us in, while i keep asking them every 10 min if there are any issues to wait all this long time they never give us feedback, in the end they said they are not able to provide us with the offered room price due to that i do not have marriage contract which is totally ridiculous reason for 2 adults+3 children's to carry their marriage contract, in the end the GM came to us introducing him self as ''General from Egypt Army'' and this hotel belongs to the Egyptian military and this is their rules, and the only solution is to get 2 rooms to be separated from my wife & kids as this is the country rules, which will cost me double price that has been offered earlier almost, i also could not find any rules like that mentioned any where online in the hotel site, this is totally frustrating after waiting 1 hour with 2 kids & 1 infant, i immediately rejected and asked for my passports back and left this Terrible place and Management, please note the hotel is seems also dirty because we have seen around, but we had to accept it due to the price and that the city were full, but after they treated us like that we decided to leave and search somewhere else as this is kind of Discrimination to not accommodate us due to that i have Egypt & EU passports and therefore i have to provide Marriage contract while any other pass or nationality does not have to (Again this is discrimination as per my wife felling's) never try to go this place.

Dinner

Locals are not up to the standard

NOTHING

The facility cancelled our reservation while we were on the road. I insisted that they found a solution as I was on a business trip for one day and there was not way to find another hotel. Instead, the hotel offered me and my colleague an apartment that was in a terrible shape. Very old furniture, broken wooden floors, busted AC, let go cleanliness. It was a terrible night. For the invoice, the staff kept me 30 min looking for the stamp after correcting the invoice twice due to making mistakes.I would never ever go there and I reported this place to my employer so no one else would go. You at Booking need to take these rates seriously and remove this facility from your lists It just ruins your reputation.

The property and stuff are are good and restaurant food and service excellent and friendly and respectful

location extremely loud music from surrounding until 3am, was a little inconvenient as beach was not in hotel we had to go through another hotel and beach was not good for swimming because too much seaweed.

The rooms were spacious Staff were courteous

Cleanliness - we found cigarets aches in the toilet when we checked in Limited choices for breakfast and dinner

Location and Food

Very old Facilitites (lockers, water taps, showers, keys,, furniture). Only three cloth holders per room. And no more can be added. Very bad internet. No tissues at hotel public toilets (ground floor).

Location, cleanliness, most of the staff was great

We had issues with the room door every time we want to get in.. they change it later