Smile Apartments zur Gozzoburg

Great apartment!

The location.

We booked this appointment for 3 people. They did not give us enough towels for each guest. There were no sheets for the fold out couch. They ignored our repeated requests for them. The coffee maker was broken. We were locked out when we returned to the apartment after a long day at midnight. The communication with the host was terrible. We sent messages and the email address was incorrect and our messages bounced back. The phone number always rang busy. We had a very hard time locating the property due to 3 different addresses listed in the email to us. It was a very frustrating experience. Other guests were locked out as well at midnight!

It was very pleasant stay. The apartment is nice and clean. It has all required amenities. Conveniently located just in the center of town. Dedicated parking within 5 minutes of walking. Very good communication with property management. All queries were promptly addressed. Thank you!

It was initially not too clear how to locate the keys, but after calling to the property management it was promptly resolved.

The apartment is centrally located in the old town near the main shopping street. Modern facilities in an old building. Very well equipped. Spacious rooms.

We suggest Smile to amend the check- in instructions for finding the apartment door once past the entrance gate. There are no room signs downstairs, and you need to climb stairs to hope finding the right number.

Our stay at Smile Apartments was great, the check in was very easy and the property was bigger than expected. The room layout was ideal and there were enough kitchen utensils to prepare a great meal. The beds were very comfortable. The location was great and the staff were very friendly when we asked for a late check out. We can highly recommend the property to others.

The floor of the apartments in the buildi nh could be marked a bit more precisely.

The location was very nice, just in the middle of the old part of Krems. The appartment looks very nice, we had a great stay there.

The only thing we didn’t like is the temperature in the house. We came and found a temperature of 14.5 and the radiator was off, even if after that we have turned the heat on, in the morning we still had less than 18 degress. So in this condition it was very cold. We read that the temperature politics is to not have more that 22 degres in the flat, you will be charged but if you have so much less in this case what should you do :) And another thing, the instructions are not complete, if you would include the part where you have to get the elevator from the right part, to go to what level, etc. that would be necesary and helpful. As we arrived late and we had to call the contact person and bother them at a late noght hour, thing that could have been avoided.

Location and building is great. Nice area to stay. It is in the heart of the old town.

Very used and dirty furnitures. Not so clean. Apartment, without microwave oven. No sink in the toilet. Parking was far way, tricky to reach with car.