Boutique Lofts Notre Dame - Vieux Montréal

Nice location, very clean.

The Bed

The fact that the wall was dirty, the white curtains too was dirty with yellow stuff on it. No mirror in the bathroom. In the kitchen there was no good thing for cook!!! No stove!

Nothing … so disappointed. First time happening.

So many live or dead bugs in the house. Also on the bed. Compliant but they said no issues found. Horrible.

Convenient downtown location, attractive vibe, comfortable bed, nice layout , good AC, quiet building.

No staff on site. The room fob did not work properly and required 10-20 tries. We were not offered any resolution as there are no staff on site. There is a sign that says "back in 30 minutes" but no one ever arrives. and to top it off, there was NO Toilet paper. We were told that their cleaning team would come and resupply the room, but no one came. There was a coffee maker provided but no mugs or coffee. This wasn't a major issue as it added to the vibe but important to know: There are only steep stairs up and No elevator, late night street noise, television had no cable service or anything.

location was excellent

amenities were lacking, lots of stairs, especially for the 3rd floor

The location is central and close to tourist attractions and public transport.

The apartment looks nice in photos but is clearly worn down in real life. There’s a lot of visible wear and tear that hasn’t been fixed. On arrival, the hallway and kitchen smelled of cigarette smoke even though it’s supposed to be non-smoking. The smell never went away despite someone "supposedly" coming to clean. The most serious issue was the shower. It was unusable as it was stuck on scalding hot water that couldn’t be adjusted. We couldn’t shower during our whole stay as nobody came by to fix it. We messaged the host multiple times upon arrival. After multiple requests, we were promised a fix after 10 AM the day, but no one ever showed up. The rest of the stay there was no news of someone coming by, the shower being fixed or some empathy on how uncomfortable the situation is. No update, no real communication, and then eventually only automated messages. There was a washing machine but we really had to search for it as it was behind two doors. When we found it, there was old laundry left inside that smelled like mildew. We didn’t know if it was clean or dirty, so we couldn’t use it during our whole stay. There was no detergent found. We only received two dishwasher pods for a multi-day stay. When we asked the host if we should buy more ourselves or if there were extras, they ignored the message. We had to extend our stay due to a medical emergency but were charged double the cleaning fee when we extended the stay, even though the place was never properly cleaned in the first place and even when there was nobody who cleaned during our stay. Even the location, which is central, didn’t feel safe at times. There’s a soup kitchen nearby, and the area had a lot of unhoused individuals and people visibly struggling with addiction. Walking around at night didn’t always feel comfortable. And after all that, they had the audacity to send automated messages asking for a good review. Not a single personal message, no real help, no accountability.

Nothing it shitty

Dirty floors

The location was good but that is the only positive

I arrived at the property to find the room had not been cleaned, I contacted the landlord that informed me the cleaners were on the way. We left and later received a message telling us cleaners will not be coming and instructed us where the fresh sheets were so we could change the beds ourselves. Tissues, dirt and all sorts in the room from the previous guests. No cold water for the shower so it was boiling hot. This is fairly gross that we stayed in someone else’s filth and no sign of cleaners for the two nights we spent there. We missed checkout by 15 mins so 11:15 we received a call that was rude and demanding we leave the premise, I informed we would be 5 mins. This was not the compassion I was hoping for after the experience we had and also being very understanding and patient about the situation. I travel every month staying in places all around the world and this would be one of the worst experiences I have considering the management and the cleanliness, two things that should be spot on. DONT STAY HERE Sucks to put through my first one star review but this was justified