Two bedroom apartment with Pilatus view near Lucerne

景色，设施，停车

清洁程度一般，洗澡下水堵了

Excellent location, Excellent support from staff

Upon check-in, we were appalled by severe hygiene and safety issues that made the apartment completely uninhabitable: • The entire apartment including bathroom and kitchen is dirty and unclean (spider web everywhere), and my kid got BED BUG from it. • A broken boundary door nearly collapsed on us and our child — this is an extremely serious safety hazard. • There is visible dust and dirt everywhere, as clearly shown in the photos. • We are traveling with a child, and this condition is absolutely unacceptable AND THE MOST IRRITATING PART IS THE HOST NEVER PICK UP OUR CALLS AND BEEN PRETENDING TO SEND A CLEANER TO MAKE THE SITUATION BETTER BUT AT THE END THE REPLY WAS “SORRY due to high season we can only send a cleaner after you check out and that’s so ridiculous .THIS IS THE Worst travel experience ever!

Everything

Nothing

Spacious and clean.

Beds were comfortable

Cheap furniture. No cupboards is rooms. Old cutlery. No coat hanger at the entry. Generally used state.

The view from the apartment is fantastic—during the day you can clearly admire the beautiful Mount Pilatus, and at night, enjoy the sparkling city lights. The apartment itself is spacious, bright, and well-soundproofed, providing a comfortable and quiet environment. The kitchenette is well-equipped with various appliances, making meal preparation easy. Additionally, the host was responsive and helpful on weekdays, promptly addressing our issues.

Although a projector was thoughtfully provided, the lack of a blackout curtain in the living room severely affected image quality during the daytime. Moreover, the projector seemed to have a loose connection, preventing audio output via external speakers. Additionally, the projector, speakers, Wi-Fi, and living room lights share the same power line, meaning that accidentally switching off the lights turns off all these devices simultaneously. The lighting in the living room is quite dim, especially at night, which could be improved for better comfort. Unfortunately, we also encountered the inconvenience of a missing hairdryer. Due to this issue arising over the weekend, the host was unable to provide immediate assistance, and we had to wait until Monday evening for a solution. Though the weekend without a hairdryer was uncomfortable, the problem was eventually resolved.