Grosvenor House APT 3

The apartment was really nice, clean, amazing views to the sea.

Got a call a day before that made things quite sour at first, indicating that our apartment would be changed from a 2 bedroom to a 1 bedroom with a bedsit and was offered a compensation in a form of free breakfast at this Four Seasons budget hotel nearby. I was not happy at all. But upon checking the apartment, and the views from the lounge with the sofa bed, my friends decided to take that room as it was truly amazing. We ended up taking the breakfast, but did not push for reduction in price or anything. Overall it started out iffy but ended up great.

Communication was poor. I received no response when I asked about the parking, both via email and through bookings.com. When we eventually arrived, we found out the parking was about a 5-minute walk from the accommodation. We thought we had picked up the keys but found out from another guest that we needed additional keys and a pin to get into the apartment. The apartment we stayed in was not the one we booked, and this seems to be normal according to another family who have been there on multiple occasions. The single bed was near the stairs with a window that had no curtains, so my child struggled to sleep in it. The double bed was uncomfortable, and every time we moved, we woke the other person.

The location was ideal, the apartment was clean, warm and very comfortable! Would definitely recommend

Spacious.

Bed. Too soft

Location was amazing

The windows wouldn’t open. Would have been nice to have some fresh air. Very noisy during the early hours but you expect that as it’s very central in town and by pubs/bars.

Didn't get the opportunity to like anything as like the Belgrave apartment that we have stayed in before we were called day before after paying to say that they couldn't accommodate us.

The only compensation offered to us were 2 deluxe rooms, at the mother hotel Four Seasons which we had to take as we had been given such late notice and ot was disgusting, filthy, lock on door onto street didn't work. Carpets hadn't been hovered for weeks and the owner had a foul attitude. If I had seen other reviews previous, we would have stayed at home

Was shifted to other apartment due to overbooking but was given another apartment with seafront views

Nothing to say

Clean

No room services and not the same same building and location we booked in. We booked in Grosvenor but stayed in Aberguwan