Host & Stay - 39 Marine Parade

The location of the apartment is great with lovely views out to sea, while still being very close to local amenities and the train station. The apartment was clean, well presented, well equipped and warm. The bed in the main bedroom was very comfortable. Hosts responded immediately when I raised a couple of issue - the lights were not working in the communal hall and the sink in the bathroom was blocked when I arrived - and sent someone out the following day to fix it.

The apartment is up 3 flights of stairs (the clue is in the name).

Location location location. Space, well.equipped and comfortable beds.

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We'll set out organised

Damaged hob a funny smell

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I am appalled by the substandard quality of the Host and Stay property and the unprofessional customer service I received. It is unacceptable that Host and Stay values its staff time at several hundred pounds per hour, as demonstrated by the outrageous £10 booking fee for a 2-minute task. This equates to an hourly rate of £300! Furthermore, the Host and Stay representative, Charlie, exhibited unprofessional behavior throughout our interaction. His dismissive attitude and rude remarks regarding the exorbitant hourly rate and the property's condition were unacceptable. The property itself was barely adequate and posed several safety hazards, including: * A broken front door lock compromising the security of the entire building. * A shower that floods the bathroom floor, creating a dangerous and slippery environment due to the lack of non-slip mats or safety rails. * Broken and ineffective blinds that fail to block out light. * The presence of mould throughout the flat. * Lack of soundproofing, resulting in excessive noise disturbance. * A damaged plant. * An uncomfortable and potentially unsafe bed. Adding to the inconvenience, Host and Stay's late check-in (4 pm) and early check-out (10 am) further detract from the overall experience. To resolve this issue, I contacted Host and Stay directly and was offered a paltry 10% refund, which they failed to deliver. This lack of follow-through further underscores their unprofessionalism and disregard for customer satisfaction. I urge Host and Stay to address these issues promptly and take appropriate measures to improve the quality of their properties and customer service.

Hot water on demand

The blinds in the windows, They did nothing to darken the room, they only served to provide privacy. The blinds did not meet child safety legislation either with long cords and no cleats etc. The extractor fan in the bathroom did not work correctly so when it was windy fumes from the boiler came into the bathroom. There was no oven glove to remove hot dishes from the oven. The lights in the communal stairs and landings did not work making it difficult and dangerous to navigate the stairs at night and as there were 4 flights this was not good.

Breakfast NA location was excellent, veiws were fabulous. Town centre was 5 min walk away , everything you need there.

Brilliant location to get to the beach or bars & restaurants on Milton Street. Fantastic view over the pier and sea. Great sized rooms and comfortable lounge/diner

Only minor, would be good to have some basic condiments like salt & pepper, sugar