SAV Apartments Rutland Leicester

Central Leicester location. The flat is well equipped with kitchen and laundry facilities. Hosts easy to get hold of and quickly sorted our issues with the internet.

Some maintenance and cleanliness issues that could have been easily sorted. The messages from the owners before arrival had some conflicting information especially about parking.

Nothing

Everything especially the location. The staff were rude. They asked for a £500 damage deposit before check in which was not clearly highlighted on the advertised card. The street outside was chaotic, dumped mattresses outside and from entrance to flat is a long way across the building with metal stairs which can be lethal in wet weather conditions.

Great location in the center of Leicester, close to train station. Room is clean and spacious. Staff was helpfull when I had some issues.

WiFi was not working (host would look into this, so hopefully it is fixed now). Had some problems with getting hot water started and comfortable. Again, host would provide relevant information to future guests, so I assume this is solved as well. Note that in both cases host responded quickly and accurately

All rooms were complete with own en suite bathroom Location is good. Security is good. Overall it is a good stay but more can be done by the owner..

Smell of cigarette by previous guest in one of the rooms is so terrible that it caused me bad nausea. The damage deposit of £500.00 was a direct charged instead of a pre-authorise. The length of time it took to be refunded was more than 7 working days. What should have been done is a prompt response as to the reason of the delay. Messages to the owner and booking.com were not replied more than 24 hours.

Location and had a nice flat layout

Only blinds on the window let a lot light in and the bed was very firm

clean and local