No 1, Midland Bank Chambers

excellent location, very clean

not a massive issue but no tv channels in living room

Everything- location great, exceptionally well appointed and very helpful hosts.

Central location; Parking space; Price: TV Netflix; WiFi good; Tea & Coffee supplied.

No heating on arrival (in Winter); Windows left open without being made aware (Big sash windows behind blinds); Noise from early deliveries and Pub; Unable to control heating personally; Poorly equipped Kitchen items (No large or pint glasses, No microwave safe crockery), Shower door poorly fitting; Poor lighting in Lounge area; No outside lights in the car park for late arival or evening return; Kitchen cupboard with small coffee cups could have been better utilized with decent sized mugs and glasses. Tea & Coffee supplied but no dairy milk in fridge (not everyone likes oat milk)!

The building and property where good. Very well equipped.

Poor lighting in apartment Very noisy at night from pub across the road. Woken up very early by delivery wagon and shouting from delivery people.

Positives: 1. Excellent location, property right in middle of high street and all local amenities accessible on foot. 2. Property had all you would need: kitchen utensils, cookware etc well stocked, 2 large bedrooms (bath in 1 possibly an extravagance and not used as so high off floor and such a narrow step to get out on), spacious living/dining/kitchen area meant we didn't feel on top of each other. 3. Private parking really appreciated (despite initial issues). 4. Stunning walks easily accessible from property. 5. Huge variety of eateries and pubs within walking distance, Tesco & Co Op nearby for any essentials.

Negatives: 1. communication prior to our stay was non-existent and caused much stress to the point I had to contact Booking.com for their advice. Our stay was in September, I had asked a question of the host at the beginning of July and a couple of further questions just weeks before our stay - via Booking.com, via email and even via text to the mobile number provided on the website. I was totally ignored. This caused much stress and anxiety. A generic email was then received 3 days before our stay with various information and instructions. The total lack of response made us feel quite unwelcome and extremley stressed prior to arriving - a simple response advising all info would be sent 3 days beforehand would have greatly put us at ease. 2. The communication theme continued to be an issue upon our arrival. A parking issue arose and the response I received from the hosts was curt and almost accusatory. Only upon sending them photos of the issue did they acknowledge the problem we encountered. Again this made us feel unwelcome - they had ignored all my communication yet were extremely quick to contact me about the parking issue and then almost not belive our situation until photos were provided. 3. The smoke alarm above the front door was not fixed to the ceiling but hanging down with wires exposed (attached pic) 4. One of the bedroom doors had one hinge only partly screwed into the door - 1 screw had come out, 3 others were only halfway screwed in - this meant the door slammed shut with an incredible banging sound (attached pic) 5. The property is on the High Street, this is clear in the advertising. What is not mentioned are the daily deliveries made to Tesco just a few doors down - the first day it started at 6am, subsequent days it was 7am.