The Upper Room Apartment

it was in a great location for what we needed and a great size for us all. the kitchen had good. clean appliances

it was a shame that the previous guests had damaged the property quite badly which the host did explain upon arrival. the property could have still been cleaned better with sufficient toilet roll for six guests. the decor is run down and the property was advertised as having a sofa bed which it did not and we did need this, the host was helpful and provided a mattress for the living room floor but this mattress was very unclean

Very spacious flat with two loos. Very clean and warm.

A mirror above the sinks.

plenty of space. shower was okay except you had to hold it abit. was warm when we arrived

not enough glass wearetc

The apartment was clean, private & very cozy for our group. The landlords were lovely & there were no issues or faults at all.

Everything was brilliant.

Amazing place and very clean. I recommend

it’s very spacious and was spotlessly clean.

nothing

The location and facilities were perfect for our visit, close to family in Wollaton. We needed somewhere to stay that could accommodate all my family together in one place.

do not book this booking been waiting 5 weeks for my £250 deposit back. contacted the owner numerous times and even gone through booking.com and still not received

The host was flexible for us about how the deposit was handled and around check in times. She communicated promptly and was pleasant to talk to.

Its clearly a case of "once bitten, twice shy", I recognise that significant damage can be done to a property in a short time, but a £250 deposit on a £138 stay felt excessive. The accommodation was clean but there were breakages everywhere with a number of electric radiators hanging off the wall, one of which was not working. This was early December and a very cold night, but i cant help feeling that this contributed to our inability to make the property warm. The bed in our room was unfortable - old flannel sheet, pilled to a rough sandpaper consistancy and you could feel the springs. The rug in the lounge was stained and most furniture was quite delapidated, especially the dining chairs which felt like they could collapse at any time. On checking in we were told to give the host a ring 5mins before we we were ready to leave, no checkout time was discussed. We rang at 0930, the host did not arrive until 1115 resulting in onward delays and unsceduled changes to our plans. Advertised facilities that were not available: Wifi Laundry - there were no laundry facilities other than the downstairs launderette which appeared to be run by the host and which was closed throughout our stay