Alma Apartments In A Perfect Location

Great location. Shower room clean and water hot. Liked the decor.

- Très bien situé - Calme - Bon prix

- pas de verres - pas de micro onde - pas de sèche cheveux - pas très propre

Great Location

Access on 3rd floor

The location and ease of check in was good. It was also pretty clean in the appartement itself when we arrived

There were several things that were odd about the apartment (like a single chair for two people, mirror light that buzzed and wouldn’t turn off, no drinking glasses, a leaking tap etc) that were flagged on check in but not actioned. Additionally the common areas were dirty/ wet and had rubbish in them the entire stay. Only one dryer in the laundry worked and there was cleaning equipment strewn about the place.

Great location, next to shops, restaurants, bars and bus stop. Quiet area, walkable to city centre and other attractions.

Was a bit grubby, needs a deep clean. The mattress wasn't good and there was no glassware, only cups.

Location

A story about 4 digit codes. There are two entry doors at Alma, plus a bin door and a key box. All require different codes to open. The codes are sent in different messages on different days. All by email except one, by text on the day of arrival. The text gave just one code saying it was for either the door or the key box, they weren’t sure. I called to say the code doesn’t work on the door. I was told quite firmly that I should read my emails. I asked which email. It was cold and I wanted to get inside. I asked if she could give me the number. Several times. She said please stop shouting at me. I was calm. Frustrated but calm but definitely not shouting. Eventually, she gave me the code. The second door was bashed in, so no code required there. The accommodation is just about passable, like a sad bachelor pad. Good luck everyone.

Nice decor and good location

I complained on arrival about the general dirty conditions in the apartment, the doors and gate were regularly left open, the kitchen tap didn't close off and was noisy, it was cold, nothing was clean, long synthetic hairs were on the floor and in the bathroom and stuck to walls, the outdoor patio was green and dirty, just generally bad - even the outside of the kettle was visibly dirty which I've never seen before anywhere. I was asked to wash up and take out the bins which clearly others had some before me and done badly as the plates were dirty and there was rubbish by the entry steps. I received a minimal response when I reached out, so having had to prompt them twice to even send the entry code when I arrived with no apology, I can definitely say this is the worst customer service I've received in many years. Id call for a refund but I'm sure I'd be ignored. Nice locations and nice decor but run down and absolutely had not been cleaned in some time aside from the bed being changed. Definitely do not book.