Abbey Garden at the Highland Club

The proces around getting the key (when and how) should be more clear

We did not højborg that we should leave the apartment clean, not just tidy but clean.

The location and general facilities were very good. It's a great place to stay for the whole family. The apartment was well appointed, nicely decorated and a good size.

There was no contact from staff at all during our stay with the exception of check in...a simple text or call would have been nice. On check in we were shown the complex's recycling area before anything else which seemed very unusual...(imagine arriving at a hotel and the first place they point you towards is the dustbins) and, despite the building being beautiful, which we were desperate to see...arrived at our apartment via the garden door the route of which is quite muddy which caused us and the satff member to walk right through our newly cleaned apartment with dirty shoes as he seemed in a hurry without time to remove them. There was a bad damp smell in the hallway of the apartment which didn't improve and we reported it but there was no response at all from staff. The mattress in the main bedroom was very uncomfortable and when I made my final checks that we had not left anything I noticed that the area under the sofa looked like it hadn't been vacuumed in a long time. The water in the showers ran hot and cold.

great size for a family, clean, great location

The location. I loved that we had a yard with play toys for our toddler. Ft. Augustus was our favorite place in Scotland.

Nothing, other than the hot water was too hot. I’m afraid a child will scald themselves.

Very interesting unusual location - Rght by Loch Ness and the Caledonian Canal. Former Fort, then Monastery. Lovely swimming pool! Lots of beauty all around

There was nobody 'in charge' - and our 'hosts' were very remote! (The Aonach Mor rep. was friendly when she eventually arrived) The advertised restaurant was great, but misleading to say it was part of the setup. it was a long walk. The garden attached to our flat was awful! Glad we didn't have to spend any time in it.

Apartment was really nice and clean….but…..

As my mother is wheelchair bound we booked this apartment on the understanding it was wheelchair accessible unfortunately the rear door lock was broken when we arrived and it made it really difficult to get inside as we had to use the bedroom door/window access point which meant crossing the lawn with the wheelchair which resulted in dragging leaves and moss into the bedroom every time we entered the apartment, we asked if a repair could be performed but were told it would be unlikely, so this turned into a real nuisance and had a negative impact on our stay. I had e-mailed my concern beforehand when we returned home and haven’t receive any response which is quite frustrating and very annoying!!

The Abbey was fascinating. We spent a whole morning exploring. Kids loved it!

Taking the rubbish out, all though fully understand, was a hassle when leaving as the bins were quite a distance down the road..with wee Kids wasn't ideal