La Jungle Du Swan

It was close to everything

Very disappointing stay. Communication with the company was poor — after booking, they wrongly assumed I was planning a party, which set a bad tone from the start. The apartment wasn’t properly cleaned: the floor was dirty, it smelled unpleasant, and there was no shampoo or body wash provided. The glasses were dirty even though there was a dishwasher, and the mattresses were very uncomfortable — you could feel the springs. The ironing board was broken with only one leg. I also paid a cleaning fee but was still asked to take the bins out, and they wouldn’t provide an invoice. I had to follow up myself to get my £500 deposit returned. Overall, the place was not clean or well maintained, and I wouldn’t stay here again until major improvements are made.

It was very clean, spacious and modern

No locks on toilet doors for bigger groups of people staying there

Great location, only a short walk away from the northern quarter.

Unfortunately, the first night of being there, the apartment was broken into, and bottles of spirits stolen from the kitchen area. The only way to get into the apartment was by a code on the door, and the door had not been forced for someone else to get in. Upon realising what had happened, we contacted the owner and requested for the code to be changed for the second night of our stay, which he refused to do. He asked that we contacted the police for a crime reference number, which we did and we also had the police come out to the apartment but there was nothing they could do either with the door not being forced. By the time we received this, it was late on Saturday afternoon, so it seemed pointless to send it to him when there wasn't any actual damage to the property. Only that our property had been stolen. Instead, on the second night, we used one of the bar stools from the kitchen to barricade the door and prevent anybody from getting in again. When showering the steam caused the smoke alarms to go off - not a huge issue but something for people to be aware of. The beds were fine, but the mattresses were well worn and quite saggy. The apartment is advertised as luxury, and it does look amazing in the pictures. It's actually quite tired, not all of the showers work, one of them was only cold water. The shower trays are stained. Some of the taps in the bathrooms are on the wrong way for hot and cold. The bedroom on the first floor has a door in it which we presume is a fire exit but it also has windows and no curtains/blinds so when the sun comes up at 4am light comes straight into the bedroom. We had to chase the owner for the £500 security deposit to be refunded. It states it will be refunded in 5-7 working days after checking out. It got to day 7, and it had still not been refunded, so we had to email and ask for it back. It has now been refunded on day 8.

Great space and central location. Modern interior.

Could have been a little cleaner. Beds weren’t overly comfortable and headboards were broken/loose on most beds.

Very modern and beautiful décor, spacious rooms, beautiful bathrooms. Everything beyond expectation.

I can't think of anything right now. Everything was top quality.

Fab location Easy check in Plenty of space Good communication

The location was fantastic and close to excellent, popular drinking establishments and eateries. The beds were comfortable, the décor was really well done and far exceeded our expectations. There was plenty of space for us all (11 of us). The hosts were quick to respond to the one question I had prior to our stay and provided all required info in good time. Oh and the wifi was great.