Brighton 2 Bed 2 Bath & Terrace

Leaving after one night!

I booked and paid for a wonderful ground floor apartment,as one guest was an 81 year old lady on crutches. With outdoor space and a bathroom on one level. When we got out of taxi with our luggage,we were presented with rubble instead of a front garden(Springfield road garden apartment)and not a welcoming sight. We tried to get into the apartment with no joy. I tried to ring the phone number but no answer,so did the whatsapp message to ask for entry,onky to be told they had a problem with accommodation. They said they had tried to get in touch with me(I checked,no messages or missed calls)and here is an address with new digs. I was out in the cold an hour sorting this out and had to send old lady on crutches tonearest pub to keep warm. It was old years night,so everywhere was booked,and cold. We paid for an Uber(they said they would re-emburse)arrived at a nice building not far from promenade. Gained entry only to see a very old very steep staircase. It was 3 rooms with numbers lock. Toilet was on landing. Room 8 was 2 bunkbeds with 1 flimsy quilt and pillow. Room 10 we could not gain entry no matter what we tried,so room 9 which opened,contained 4 beds,so we just shared thst room! My elderley friend was in agony,and also she could not go out for a cigarette for fear of falling down the stairs(has nightmares now) and I have a disability too,so dragging the luggage(3 trips) up and down those 52 steps was debilitating. I was booked with this company(V hotels I believe) for 3 nights and paid a decent amount of money for it,but managed to get booked in the next morning to an amaxing,vlean,beautiful,modern ground floor apartment for the remainder of our stay. Needless to say,Im going for a refund of what I had to psy out,or compensation. If I have to take this further,I will!

Possibly one of the most unpleasant, rude and awkward women I’ve ever dealt with Refused to issue key code despite out completing every hurdle she threw at us We couldn’t gain entry despite FOUR HOURS of WhatsApp messaging Basically WE WERE SCAMMED she still has our money and all the extra charges she took from us

The host was a scammer

Nothing

Blood on beds mold every were it stank

We could not get into the property and had to go home

We had a very poor experience with this accommodation. I had arranged early check-in for 1pm in advance, and the host confirmed in writing that this was fine and that payment could be made on arrival. When we arrived, the host refused to honour this, claiming it needed to be prepaid (something never mentioned before), and then ignored us for 3 hours. We finally received the check-in code after 4pm — even though the listing itself stated check-in was from 3pm. This completely disrupted our plans as we were in Brighton for a wedding and had specifically arranged early access. The lack of communication and customer service was shocking — being ignored after providing proof of our agreement was unacceptable. If you’re considering booking, be aware that the host does not keep to their agreements and customer service is very poor.

Location was great and the apt was spacious

Mattresses were uncomfortable as spring were going

Nothing, i walked in and walked out! Rooms were filthy, dirty beds, wet dirty towels thrown on cupboard top, loads of dirty dishes in sink,smelt of damp and wet dog! Wouldnt put a stray cat in there,was absolutely disgusting

Everything! The fact they want a picture of document uploaded and a hidden fee thats not said before giving you code to get in apartmemt is shocking, then once got access the apartment was filthy and disgusting, felt like a homeless shelter and would have been cleaner stopping in the streets! Didnt even stay here, drove 6hours to get there and turned round drove 6hours home instead was disgusting

Es la Segunda vez qué fui la primera vez estuvo bien ahora no

Estaba completamente las Camas sucias él suelo para hacer el check in tuve que esperar como una hora fuera del alojamiento