Host & Stay - West Cliff View

Very clean and comfortable

N/A

Cleanliness of towels bed linen comfy bed

Cobwebs ,guck in mug , unclean utensil drawer . Windows would not open mould on tiles in bathroom No parking voucher left for me on arrival ? Sparsely furnished in lounge does not accommodate four people . two seats only for breakfast table .

Big and comfortable

It was very dusty and looked like it hadn’t been stayed in for a while

Location

Noisy neighbours late at night, hallway looked scruffy with leaflets, paper and post scattered all over. Bedroom very small no wardrobes or draws.

Great location, right near the top of West Cliff. I was doing a few days walking and this place is right on the Cleveland Way and just above the harbour.

Other than the location the property was only ok. I'm not a picky traveller at all but there were a few issues that bothered me. The first is a general issue with Host and Stay who only communicate with you after you've confirmed your booking that you need to be "verified" and that they're going to either take a 250 pound, refundable bond - with a non-refundable 10 pound service charge - out of your account, or charge you 25 pounds to cover you for 500 pounds worth of damage. If you're only staying one night, then this increases the per night rate considerably and assumes that you're going to damage something. Also, in this case, the property was pretty grubby when I arrived. The coffee table hasn't been cleaned in years and anything laid on it stuck immediately. Makes you suspect that the rest of the cleaning has been the same. No dishwashing liquid. One coffee pod. Just overall got the impression that the owners weren't that bothered. I won't be using Host and Stay again.

Position and decor were lovely.

No light bulbs in bedlamps. No hooks, shelves, antislip mat in bathroom. No small hand or face towels. No washing up liquid or pan scrub (dirty cups in cupboard). Not enough loo roll for our short stay. Not enough dining chairs. Not enough storage for clothes. No icebox in fridge. As it was cold the heaters needed to be on and did not come on as mentioned in the guide. I had to sit on the floor and mess for ages to get them to work. One I just couldn't get on. Dusty areas under sofa and beds, in corners and blinds really dusty. No battery in clock (mum with dementia commented constantly about it being 10 o'clock) Difficult to locate keyboard which took 5 attempts to openas i think the buttonsare worn (i use same type on my aunts house). If I had been paid £60 to clean that apartment (as was stated) it would be immaculate. So that aspect was very poor value.

Great location

Really needs a deep clean. Dusty furniture and blinds. Dirty windows and dirty glasses. Building could do with signage as it has a for sale sign at the front. All blinds were closed. It actually looked unoccupied. Had to ring hosts to confirm it was the correct building