Host & Stay - Burns Yard Apartment

Good location.

Narrow entrance not easy to park to drop off luggage etc. Too many stairs to get to living space. Not really suitable for a dog or child friendly. Overall cleanliness an issue.

The property was in a great location just a short walk from the seafront. The view from the property was a perk as in the mornings I could have breakfast with a nice view of the Abbey and Church. The bed was comfy and clean and there were plenty of tv channels for entertainment on rainy days. The dishwasher was a great addition, as it made washing up easier, with tablets provided by the owners. Overall the property was great for me as a solo traveller, with easy access to the things I wanted.

There were some minor issues with the property. The microwave didn’t sound safe to use and I could not find instructions to check for a fault, so was nervous when heating up food during my trip. There were minor cleanliness issues with some dust and fluff on the floor in areas and built up scum in the bathroom, but this was negligible overall. These issues did not affect my overall stay, and I would recommend the property to those looking for a stay in Whitby.

Location (in town centre)

Two out of the four electric radiators didnot work, The stairway was dirty, looked like it never been cleaned (no vacuum cleaner was provided, so i couldnt do it!) The microwave magnetron made a horrible noise (dangerous?)

Great view

You can only online check-in to get the passcode for the key, there is an add on for damage waiver £25 BEWARE if you're traveling on a budget, no parking permit was left as described so had to park half a mile away or pay £9 per day, cleaning fee are part of the booking but didn't look like the cleaner was in from the previous occupants Apartment looking tired compared to the pictures, part of the top floor banister missing so there's an accident waiting to happen Not very well cleaned, the cleaner needs to plug the vacuum cleaner in when pushing over the carpet and use a mop on the laminate floors, bathroom not cleaned to a standard either

Great location and lovely view from the kitchen area.

Property smelt damp and fusty, mugs in the kitchen were dirty and so was the stair way leading to the flat. Quite over priced considering the condition of some parts of the property. We were a bit disappointed.

The location and the view

It was not clean ,we left a day earlier due ti it being dirty ,the pictures must of been taken when it was first done ,very very tired,tried to ring them ,but the number was not recognised, the floors had not been moped as the mop was bone dry the fridge had a smell to it ,as that had not been cleaned,dirty tea towel in washing machine ,they really do need to give this a deep clean ,or change the cleaning company ,I went out and bought bleach to clean myself.

The view from the picture window

The apartment was extremely grubby thick layers of dust on freestanding mirror bathroom bin and banister hand rails this was not recent dust but an accumulation of weeks. Dirty cups left in the cupboard. Draw in the bathroom absolutely filthy and unusable. Bathroom tap held together with insulation tape. The tap exploded on the first day spewing steam out a getting very hot with a strong smell of burning tripped the electrics. We were told to switch the power of by maintenance, after 6 days the tap had still not been replaced so we using the kitchen are for hand washing after using the toilet teeth cleaning etc. Daily emails sent to Host and Stay with no success or resolution. I would avoid at all costs and would never use Host and Stay again. Booking. Com have tried their best (I thank them for that) for a resolution for us but even they have been unsuccessful. I have lodged a complaint with Host and Stay but don’t hold much hope.

The property was very good overall,I knew what to expect as from Whitby originally so knew what the cottages converted to apartments were like in Burns Yard.

The only problem was being on the upper floor,the stairs were steep,twisty and narrow and hard to navigate especially with a large suitcase,there's also not enough room for door opening with a suitcase we found one had to hold the suitcase exile stood back on the stairs while the ither unlocked and opened the door then had to pass the suitcase to the other person as not enough room to pass each other and neither of us are large I'm 5.1 a size 8 my daughter 5.4 size 10 anyone larger would find it extremely difficult to navigate or not be able too due to how narrow the staircase is especially the second one,unfortunately theres not a lot the hosts could do about it tho because of it being a cottage converted to apartments,we knew what to expect as know the cottages and what there like it others however especially those who've never expirenced whitby before or a cottage won't,maybe a warning about the narrow stairs is needed when booking.

The location was excellent

In need of a refresh and a deep clean