Host & Stay - Burns Yard Apartment

Good location off Flowergate. Great vista from lounge window.

It was grubby and dusty. Scary steep stairs. Two steep spiral , one normal flight to apartment door which opens out over the stairs. Chipped cups, dirty pans. Dustpan but no brush. No dish sponge, just a j cloth .Ragged tea towel. Floor and carpets dirty. Cleaner had just left. The mop was dry as a bone.main view window not clean. No pillow or mattress protectors on bed. We stripped the bedding when we left. OMG! The mattress!! Badly stained.Yuk. If we’d seen that first we wouldn’t have stayed.Sofa not comfortable. Feels like you would slide off. Shared entrance which they ask you to leave unlocked. Didn’t feel very secure with that idea.

View from the apartment over Whitby was spectacular. Although you could not open the window due to a nesting pair of seagulls with chicks !

No check in information had to send an email for details. £250 excess damage waiver extra hidden charge and NOT fully refunded. Steep staircase , no safety handrail on one side, unstable glass infilled balustrade very hazardous. No lock on front door, chipped crockery, mouldy shower, sofa uncomfortable, no bar stools, smelly not aired, flaky paint, windows were very dirty. The pictures look fabulous but it is not the reality.

Great apartment with a superb view from the living room window. The hosts were quick to respond to any problems. All in all a very enjoyable stay.

Only thing I'd suggest, the directions you give to find Burns Yard take everyone to Clarkson St. It would be much simpler to say.......Go to The Little Angel pub on Flowergate,, directly across the road from the pub,you'll see a small alley entrance. That is Burns Yard.

Good location, stunning views

Spent a while looking for this property as the postcode you are provided with is incorrect which I think sums up the competency of this company. Please spend your money with a rental company that actually respects their guests and values their money. Property was awfully maintained, in desperate need of a new coat of paint and new carpets. Most of the issues I had have previously been raised and the company had said they will be addressed but they haven’t. List of faults: Bottom drawer in bathroom is broken and really mouldy inside, the tap is kept together with tape and the rod holding the shower up is broken so will fall on you. The drawers in the freezer are smashed so you can only open the bottom one, dishwasher and kitchen blinds are broken. Sofa desperately needs replacing, it’s like sitting on a park bench. Property was dirty when I arrived, floors hadn’t been vacuumed, kitchen cupboards were sticky, surfaces were grimy and there were layers of dust snd cobwebs everywhere. Facilities weren’t great. I was given 2 sachets of coffee, two teabags, 4 sachets of sugar and four sachets of milk for 3 nights stay so you’ll need to bring your own tea/coffee things. No oil, salt or pepper in the kitchen if you want to cook and no baking trays for the oven (but there are pans, crockery and cutlery). I spent two hours on my first day locked out of this property because of a faulty lock that needed to be replaced and was unable to get hold of anyone for half an hour during this time.

Location. Lay out. Pretty clean. Great views.

Settee was uncomfortable Some details needing attention. Flakey paint, not 100 percent clean, loose screws at front door, partner had to unblock bathroom sink and tap fixed with electrical tape. Misinformation about check out.

Loved the apartment, we were in the centre of whitby, close to all amenities, had a fabulous time.

The property really has the most amazing view and is in a great location to get everywhere.

The stairs up to and in the property are very steep. At the top, one side, there isn’t a side to the stairs making it difficult to climb the last bit. The lower drawer in the bathroom sink cabinet was mouldy. Not all the rings worked on the hob.

Apartment in the town centre, lovely decor and cosy