Heart Downtown 2BD Onsite Parking Condo City View! LM401

It’s was nice, clean and very spacious.

Location, the staff

The building is very dirty and out of maintenance. The fridge was dirty and the floor carpets were very old and dirty. The portable hvac unit needs to be drained before every booking. The existing hvac units needs to be serviced ( those are noisy and smell like needs cleaning up.

Only and only the location is in mid downtown

"Host and their commitments" were never fulfilled. The hosting was very poor and the service was bad. Don't trust them. The pictures of the heater show the reality, which is that it was not working on Jan 10, 2025 (snow storm in Atlanta), the day we checked in, and the day we checked out, Jan 12, 2025. The host had committed that an electrical guy would stop by the next day, but that never happened. In the chilled weather, there was no heater in the master bedroom and no extra blankets in the house, even though we requested them when we checked in. It was a challenging stay with my seven-month-old baby and old parents. And yes, the host never answered calls; communication was only through chat, despite having plenty of time to chat during our short visit to Atlanta.

It was near lots of restaurants and attractions

It was cold and the facility wasn’t in the best condition.

loved the place parking was kinda hard but with the help of the staff it was really easy to find check in was super quick and the place was very nice big and extremely comfortable

The location was good and the size of the space was good and clean.

The host became sarcastic in their communication where we voiced challenges with the shower not working. They did not take our complain serious u til the morning after the first night. They send a nasty message because I asked them to take our issue serious. The bathroom is also really small.

Nothing!!!

Our vacation was completely ruined! The hotel is terrible! Old, dirty! Location is in a creepy neighborhood. Black hair was everywhere, on the beds and in the bathroom, dishes were dirty and broken, towels were dirty, everything was old, windows were dirty, there was only one elevator that worked very poorly, bathroom faucet did not work well, floors were sticky and dirty, there was... trash, it was long overdue to throw out the carpet, it looked like they didn't clean the place after the previous tenants, we checked out earlier than we should have because we were disgusted to be there.

The actual apartment was very nice and clean. It was enough space for us to be comfortable. It may need one more TV in the bedroom that’s right off the living area.

I didn’t like the curb appeal. The parking lot had a lot of trash on the ground. The grass was overgrown and the pool had debris in it. I know this was an old building downtown and different individuals on apartments there but there should be an upkeep of outside areas and the hallways on the different floors.

Nothing

Do not book this property. Recent fire: https://www.atlantanewsfirst.com/2024/01/17/fire-reported-downtown-atlanta-building/ Dangerous, dirty and unrepresentative of the pictures. Avoid at all costs. It’s a disgrace and should not be on booking.com